The TIO supports retaining and modernising the USO as an important safeguard for consumers who rely on landline services. Our submission highlights opportunities to update the scheme, including simplifying industry regulation, considering internet services, improving accessibility and ensuring minimum service quality standards.
Submission to the DITRDCA's consultation on the Better delivery of universal services
1 March 2024
The TIO supports retaining and modernising the Universal Service Obligation (USO) to ensure it remains fit for purpose as telecommunications services evolve. We also support greater alignment of industry regulation, expanding the USO to include internet services, and maintaining a strong focus on accessibility and service quality.
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