Our submission supports extending the Customer Service Guarantee instruments as a temporary measure, while urging government to continue work to modernise the scheme and develop standards for Statutory Infrastructure Provider internet services.
Submission to the Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts
26 March 2026
The TIO made a submission to the Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts on extending the Customer Service Guarantee instruments.
Questions?
For more information, email[email protected]
Stay up to date with the TIO
Sign up to our latest news, insights and tips to help you with your phone and internet problem
Related submissions
View all- SubmissionsRead more about Submission to Senate Economics Legislation Committee on the Competition and Consumer Amendment (UTP) Bill 2026
Submission to Senate Economics Legislation Committee on the Competition and Consumer Amendment (UTP) Bill 2026
27 May 2026
The Telecommunications Industry Ombudsman (TIO) made a submission to the Economics Legislation Committee on the Consumer Amendment (Unfair Trading Practices) Bill 2026.
- SubmissionsRead more about Submission to the Senate Environment and Communications Committee on the Universal Outdoor Mobile Obligation Bill 2025
Submission to the Senate Environment and Communications Committee on the Universal Outdoor Mobile Obligation Bill 2025
2 Apr 2026
The Telecommunications Industry Ombudsman (TIO) made a submission to the Senate Environment and Communications Legislation Committee on the Telecommunications Legislation Amendment (Universal Outdoor Mobile Obligation) Bill 2025.