The TIO’s submission draws on our complaints data and experience handling telecommunications disputes to identify potential improvements to the Credit Reporting Framework. We highlight improvements to credit default rules, communication with consumers, access to external dispute resolution and debt collection during open disputes.
Submission to the Attorney-General's Department's Review of Australia's Credit Reporting Framework
14 June 2024
The TIO supports a credit reporting framework that balances consumer protection with an effective credit reporting scheme. Our submission highlights opportunities to improve credit default rules and how the Framework operates within external dispute resolution.
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