The TIO identified priority areas for the ACMA to consider as part of its compliance and enforcement work for 2024–25. These include telco complaints handling, protecting consumers experiencing financial hardship and family violence, poor sales practices and combatting SMS scams.
Submission to the ACMA on the ACMA Compliance Priorities 2024-25
22 March 2024
The TIO provided the ACMA with priority areas for its compliance and enforcement work in 2024–25, based on our complaints handling and investigation experience. These include complaints handling, financial hardship, family violence, poor sales practices and SMS scams.
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