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Submission on the proposed amendments to the Emergency Call Service Determination
11 September 2026
The TIO made a submission to the ACMA’s proposed amendments to the Telecommunications (Emergency Call Service) Determination 2019 about supporting measures that further enhance Australians’ ability to reach Triple Zero.
The submission calls for stronger safeguards to help consumers maintain access to Triple Zero, including requiring providers to actively support device remediation, provide clear consumer communications and assistance, and comply with notification requirements before blocking devices. The submission also supports ACMA's proposed amendments to improve information sharing between carriers.
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