The TCP Code is one of the major pieces of consumer protection in the Australian telecommunications sector. This ‘registered industry code’ was developed by Communications Alliance, the peak industry body for telcos. The TCP Code is reviewed every five years, and this consultation is the first step in the next scheduled review process, due to reach completion in 2024.
Submission - Communications Alliance’s 2024 TCP Code review
16 June 2023
The Telecommunications Industry Ombudsman made a submission to Communications Alliance’s consultation for its 2024 Review of the Telecommunications Consumer Protections (TCP) Code. The consultation has significant outcomes for consumers, for the TIO, and for the telco industry.
Questions?
For more information, email[email protected]
Stay up to date with the TIO
Sign up to our latest news, insights and tips to help you with your phone and internet problem
Related submissions
View all- SubmissionsRead more about Submission to the Inquiry on Cyber Security for Small to Medium Sized Businesses and Organisations
Submission to the Inquiry on Cyber Security for Small to Medium Sized Businesses and Organisations
30 Oct 2026
The TIO's submission to the House Select Committee's Inquiry into cyber security for small to medium sized businesses and organisations calls for external dispute resolution pathways to help small businesses recover when cyber incidents affect digital platforms that they rely on.
- SubmissionsRead more about Submission on the Exposure Draft for the Digital Duty of Care
Submission on the Exposure Draft for the Digital Duty of Care
21 Sept 2026
The TIO's submission on the Digital Duty of Care Exposure Draft supports stronger online safety protections and recommends clear dispute resolution standards, including participation in an independent external dispute resolution scheme for digital platforms.