Between 1 July 2021 to 30 June 2024, the TIO received 51,854 phone and internet complaints from consumers living in regional, rural and remote Australia about faults, poor service quality, poor mobile service coverage, outages and accessibility barriers.
Submission - 2024 Regional Telecommunications Review
21 August 2024
The Telecommunications Industry Ombudsman (TIO) published a submission to the Regional Telecommunications Review. Our data shows that Australians living outside of metropolitan hubs are experiencing significant issues with their telcos.
Questions?
For more information, email[email protected]
Stay up to date with the TIO
Sign up to our latest news, insights and tips to help you with your phone and internet problem
Related submissions
View all- SubmissionsRead more about Submission to Senate Economics Legislation Committee on the Competition and Consumer Amendment (UTP) Bill 2026
Submission to Senate Economics Legislation Committee on the Competition and Consumer Amendment (UTP) Bill 2026
27 May 2026
The Telecommunications Industry Ombudsman (TIO) made a submission to the Economics Legislation Committee on the Consumer Amendment (Unfair Trading Practices) Bill 2026.
- SubmissionsRead more about Submission to the Senate Environment and Communications Committee on the Universal Outdoor Mobile Obligation Bill 2025
Submission to the Senate Environment and Communications Committee on the Universal Outdoor Mobile Obligation Bill 2025
2 Apr 2026
The Telecommunications Industry Ombudsman (TIO) made a submission to the Senate Environment and Communications Legislation Committee on the Telecommunications Legislation Amendment (Universal Outdoor Mobile Obligation) Bill 2025.