Complaints this quarter increased largely due to the impact of the Optus data breach. Complaints about the unauthorised disclosure of personal information jumped to the third most complained about problem during this quarter.
Quarter 2 Complaints Report (FY2022-2023)
1 February 2023
The Telecommunications Industry Ombudsman’s (TIO) Quarter Two Complaints Report shows a 9.9 per cent increase in the number of complaints received between October and December 2022. Residential consumers and small businesses made 17,903 complaints, with more than half of these about mobile services.
Questions?
For more information, email[email protected]
Stay up to date with the TIO
Sign up to our latest news, insights and tips to help you with your phone and internet problem
Related data
View all- DataRead more about Quarter 3 2025-26 Complaints Data
Quarter 3 2025-26 Complaints Data
11 June 2026
Quarter 3 data released today by the Telecommunications Industry Ombudsman (TIO) shows more people seeking financial loss compensation and more people seeking financial hardship support. Mobile problems also continue to climb.
- DataRead more about Quarter 2 2025-26 Complaints Data
Quarter 2 2025-26 Complaints Data
18 Feb 2026
Quarter 2 data released today by the Telecommunications Industry Ombudsman (TIO) shows more people reporting unreliable mobile and internet services and seeking compensation.