Mobile complaints continued to be the most complained about service type, making up a proportion of 47 per cent of all complaints. The number of complaints about internet, landline and multiple services decreased significantly.
Quarter 1 Complaints Report (FY2023)
24 November 2022
Between July and September 2022, residential consumers and small businesses made 16,310 complaints, a decrease of 8.6 per cent compared to the previous quarter, and a decrease of 23.9 per cent compared to the same period last year. Enquiries to the TIO increased 9.1 per cent compared to last quarter.
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