Helping telco consumers sign up to the right phone and internet products

The report “Helping telco consumers sign up to the right phone and internet products” found:

• advertising and point-of-sale information does not always cover key terms,
• online information about telco products and services can be difficult to find and understand,
• telcos do not always responsibly promote or sell their products and services, and
• consumers sometimes unknowingly sign up for products or services they do not need.