This report examines complaint trends across telecommunications services, including issues related to the National Broadband Network (NBN), systemic issues and dispute resolution outcomes. It also covers organisational performance, accessibility initiatives, industry engagement and the TIO's new strategic direction for 2016–21.
Annual Report 2016
1 October 2017
The Annual Report 2016 provides an overview of the TIO's activities and performance during 2015–16. It highlights key complaint trends, strategic initiatives and organisational changes, while demonstrating the TIO's ongoing commitment to delivering fair, accessible and effective dispute resolution services.
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