This report explores complaint trends across mobile, internet and landline services, including emerging issues such as NBN-related complaints and service faults. It also covers the TIO's performance, systemic issues work, industry engagement, accessibility initiatives, governance and financial results, providing insight into the challenges and opportunities facing the telecommunications sector.
Annual Report 2015
1 April 2016
The Annual Report 2015 provides an overview of the TIO's performance during 2014–15. It examines complaint trends, service quality and key achievements, while highlighting the organisation's role in resolving disputes, improving telecommunications services and supporting positive consumer outcomes.
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