This report explores complaint trends across mobile, internet and landline services, including emerging issues such as NBN-related complaints and service faults. It also covers the TIO's performance, systemic issues work, industry engagement, accessibility initiatives, governance and financial results, providing insight into the challenges and opportunities facing the telecommunications sector.
Annual Report 2015
1 April 2016
The Annual Report 2015 provides an overview of the TIO's performance during 2014–15. It examines complaint trends, service quality and key achievements, while highlighting the organisation's role in resolving disputes, improving telecommunications services and supporting positive consumer outcomes.
Questions?
For more information, email[email protected]
Stay up to date with the TIO
Sign up to our latest news, insights and tips to help you with your phone and internet problem
Related annual reports
View all- Annual ReportsRead more about Annual Report 2024-25
Annual Report 2024-25
15 Oct 2025
We received a total of 57,592 complaints from consumers in the 2023-24 financial year. Residential consumers made 89 per cent of these complaints and 11 per cent were made by small businesses.
- Annual ReportsRead more about Annual Report 2023-24
Annual Report 2023-24
2 Oct 2024
The Telecommunications Industry Ombudsman received a total of 56,718 complaints from consumers in the 2023-24 financial year, of which 88.3 per cent were made by residential consumers, and 11.7 per cent were made by small businesses.