This report outlines the TIO's work in resolving telecommunications complaints, addressing systemic issues and contributing to improved industry practices. It includes complaint statistics, research and submissions, stakeholder engagement activities, governance information and insights into the issues affecting consumers and small businesses across Australia.
Annual Report 2014
1 April 2015
The Annual Report 2014 provides an overview of the TIO's activities and performance during 2013–14. Marking the organisation's 20th anniversary, it examines complaint trends, key achievements and strategic progress, while highlighting the TIO's ongoing role in delivering independent and effective dispute resolution services.
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