This report outlines the TIO's work in resolving telecommunications complaints, addressing systemic issues and supporting positive industry outcomes. It also covers organisational performance, consumer and industry engagement, governance and strategic initiatives that helped strengthen services and improve the experience of consumers and small businesses.
Annual Report 2013
1 April 2014
The Annual Report 2013 provides an overview of the TIO's activities and performance during 2012–13. It examines complaint trends, service improvements and stakeholder engagement, while highlighting the organisation's ongoing efforts to deliver fair, independent and effective dispute resolution services.
Questions?
For more information, email[email protected]
Stay up to date with the TIO
Sign up to our latest news, insights and tips to help you with your phone and internet problem
Related annual reports
View all- Annual ReportsRead more about Annual Report 2025-26
Annual Report 2025-26
7 Oct 2026
We received a total of 53,834 complaints from consumers in the 2025-26 financial year. Mobile was the most complained about service type with 24,880 complaints. We received 48,253 complaints from residents, and 5,581 complaints were from small businesses.
- Annual ReportsRead more about Annual Report 2024-25
Annual Report 2024-25
15 Oct 2025
We received a total of 57,592 complaints from consumers in the 2023-24 financial year. Residential consumers made 89 per cent of these complaints and 11 per cent were made by small businesses.