This report outlines the TIO's work in resolving telecommunications complaints, addressing systemic issues and supporting positive industry outcomes. It also covers organisational performance, consumer and industry engagement, governance and strategic initiatives that helped strengthen services and improve the experience of consumers and small businesses.
Annual Report 2013
1 April 2014
The Annual Report 2013 provides an overview of the TIO's activities and performance during 2012–13. It examines complaint trends, service improvements and stakeholder engagement, while highlighting the organisation's ongoing efforts to deliver fair, independent and effective dispute resolution services.
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