This report outlines the TIO's work in helping consumers and small businesses resolve disputes with their telecommunications providers. It includes complaint statistics, key operational achievements, governance and financial information, as well as insights into industry issues and the organisation's contribution to improving consumer outcomes.
Annual Report 2011
1 April 2012
The Annual Report 2011 provides an overview of the TIO's activities, achievements and performance during 2010–11. It examines complaint trends, organisational outcomes and the TIO's continued commitment to delivering accessible, effective dispute resolution services in a changing telecommunications environment.
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