This report examines complaint trends across telecommunications services, outlines the TIO's activities and performance, and reports on progress against strategic objectives. It also includes complaint statistics, governance and financial information, and insights into the issues affecting consumers and small businesses throughout the year.
Annual Report 2010
1 April 2010
The Annual Report 2010 provides an overview of the TIO's performance during 2009–10, including complaint trends, key achievements and organisational outcomes. It highlights improvements in complaint levels, changes to reporting practices and the TIO's ongoing commitment to delivering accessible, independent dispute resolution services.
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