The report details the TIO's performance against its strategic objectives, outlines how complaints were managed and resolved, and examines issues affecting telecommunications consumers and small businesses. It also includes complaint statistics, financial results, governance information and insights into the work undertaken by the TIO throughout the year.
Annual Report 2009
1 April 2010
The Annual Report 2009 provides an overview of the TIO's performance during 2008–09, including key achievements, complaint trends and progress against strategic goals. It highlights the organisation's efforts to deliver effective dispute resolution services, engage stakeholders and remain responsive to changes in the telecommunications sector.
Questions?
For more information, email[email protected]
Stay up to date with the TIO
Sign up to our latest news, insights and tips to help you with your phone and internet problem
Related annual reports
View all- Annual ReportsRead more about Annual Report 2024-25
Annual Report 2024-25
15 Oct 2025
We received a total of 57,592 complaints from consumers in the 2023-24 financial year. Residential consumers made 89 per cent of these complaints and 11 per cent were made by small businesses.
- Annual ReportsRead more about Annual Report 2023-24
Annual Report 2023-24
2 Oct 2024
The Telecommunications Industry Ombudsman received a total of 56,718 complaints from consumers in the 2023-24 financial year, of which 88.3 per cent were made by residential consumers, and 11.7 per cent were made by small businesses.