The report details the TIO's performance against its strategic objectives, outlines how complaints were managed and resolved, and examines issues affecting telecommunications consumers and small businesses. It also includes complaint statistics, financial results, governance information and insights into the work undertaken by the TIO throughout the year.
Annual Report 2009
1 April 2010
The Annual Report 2009 provides an overview of the TIO's performance during 2008–09, including key achievements, complaint trends and progress against strategic goals. It highlights the organisation's efforts to deliver effective dispute resolution services, engage stakeholders and remain responsive to changes in the telecommunications sector.
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