This report examines key complaint trends across telecommunications services, including the significant growth in internet-related complaints. It also outlines the TIO's approach to complaint handling, systemic issue investigations, industry code development and stakeholder engagement, while reporting on the organisation's performance and operations throughout the year.
Annual Report 2007
1 April 2008
The Annual Report 2007 provides an overview of the TIO's activities, achievements and complaint trends during 2006–07. It highlights growing demand for dispute resolution services, emerging telecommunications issues and the TIO's ongoing commitment to delivering free, independent and effective assistance to consumers and small businesses.
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