Sally was sold multiple devices she couldn’t afford

The issue

When Sally,* a Torres Strait Islander woman was made redundant from her full-time job and moved into irregular casual shifts.

Despite her unstable income, Sally’s telco sold her multiple devices on a repayment plan of $120 a fortnight.

The investigation

Sally struggled to make these payments as her total income was sometimes only twice the amount of her device repayment plans.

The outcome

Despite this issue occurring in 2022, Sally contacted the TIO this quarter when she heard her telco was offering remediation for cases where people had been sold products they couldn’t afford.

*Name changed for privacy reasons.