Lucas moved houses to a regional area which is only serviceable by satellite. He told his telco he needs the best internet connection and plan possible for his area because he works from home. Lucas told his telco that it is important that his internet plan has unlimited data so he can remotely. Lucas signed up to the plan his telco recommended, but after some time, realised that he had been sold a metered plan.
When he complained to his telco, they told him to upgrade his plan. Lucas explained to his telco that he had already upgraded his plan when he signed up to a service at his new house, and if he were to upgrade to a higher cost plan, it would cost him around $900 per month, which is much higher, and more than he could afford. His telco said there is nothing they can do to help.
Lucas was very stressed about this and made a complaint to the TIO because he said no other telco offers services in his area and if he cannot get a working internet connection he will lose his job.
*Names of individuals, organisations and companies have been changed.
