Product advertising might not contain all the terms and conditions.
Tips for signing up to products and services
Signing up for a phone or internet service is an important decision. Before agreeing to a plan, contract, or promotional offer, it's essential to understand the costs, conditions, and commitments involved. This guide provides practical tips to help you make informed choices, avoid unexpected charges, and ensure the service you choose is right for your needs.
Ask if ‘free’ or ‘included’ products have any conditions
If your provider offers you a ‘bonus’ or ‘free’ product, ask whether there are costs or conditions attached to it. Consider whether you need the product and check how its value through the provider compares with the market.
How long the contract is
The plan’s call and data limits, and when these reset
What happens if you use more than your call or data limit
What happens if you cancel the contract early
The costs to buy any equipment you need to use the service
Remember
Advertising generally focuses on the benefits of a product and service rather than your obligations.
Check terms and conditions before you decide to sign up for anything – don’t just rely on the advertising.
Think about whether the product or service is right for you
There are many products and services on the market and sometimes it can be difficult to understand their differences.
If you are unsure about a product or service, ask your provider for information you can take away and read in your own time before deciding.
Only sign up for a product or service when you are sure it is right for you.
Talk to your telco if you’ve signed up for something you didn’t expect
If you have signed up for something you didn’t expect, talk to your provider about what options are available.
Depending on your circumstances, you may be able to change your plan or exit your contract.
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