Chaired by the Ombudsman, the Task Force meets virtually at least twice a year and brings together key representatives from consumer and community groups and representatives from the telecommunications industry.
The group consists of up to 20 members representing a diverse range of perspectives, minority groups and special interests, including but not limited to:
- Telecommunications providers
- Telecommunications and consumer regulators
- Aboriginal and Torres Strait Islander consumers
- consumers living in rural, regional and remote areas
- consumers with disabilities
- culturally and linguistically diverse consumers older consumers
- small business consumers