Skip to Navigation Skip to Content Read about Accessibility on the Telecommunications Ombudsman website

Authorisation Forms

Individual consumers

A TIO Authorisation Form authorises an individual consumer's representative to:

  • act on their behalf in relation to their complaint to the Telecommunications Industry Ombudsman (TIO), and
  • provide personal information that may include sensitive information (e.g. about health circumstances) that the TIO may record, use and forward to the service provider.

Download form: Authorisation of representatives – Individual (MS Word, 143Kb)

Download form: Authorisation of representatives – Individual (PDF, 173Kb)

Business consumers

For business consumers, a TIO Authorisation Form:

  • ensures that the person lodging a complaint has the proper authority to enter into an agreement to resolve that complaint, e.g. a Director has the proper authority of a Company (Pty Ltd), and
  • enables a business to appoint an authorised representative to act on behalf of the business in relation to the complaint to the TIO.

Download form: Authorisation of representatives – Business (MS word, 160Kb)

Download form: Authorisation of representatives – Business (PDF, 167Kb)

Sole traders: if your account is registered under a personal name in the service provider's system:

Download form: Authorisation of representatives – Individuals (MS Word, 143Kb)

Download form: Authorisation of representatives – Individuals (PDF, 173Kb)

How to return the form to the TIO

After you have completed and signed the form, you can return it to the TIO in these ways:

  1. Electronic return: email scanned copy to tio@tio.com.au
  2. Fax: 1800 630 614
  3. Post:
    Telecommunications Industry Ombudsman
    PO Box 276
    COLLINS ST WEST VIC 8007
  4. In person:
    Telecommunications Industry Ombudsman
    Level 3
    595 Collins Street
    MELBOURNE VIC 3000

Faulty landlines

Case Study - Richard

The owner of a telemarketing business contacted us to make a compensation claim for lost profit.

Next step?

  • make an online complaint
  • 1800 062 058
  • WritePO Box 276
    Collins Street West Vic 8007
  • VisitLevel 3, 595 Collins Street
    Melbourne
  • TTY1800 675 692
    National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
  • Fax our consumer complaint form to 1800 630 614