Individual consumers

A TIO Authorisation Form authorises an individual consumer's representative to:

• act on their behalf in relation to their complaint to the Telecommunications Industry Ombudsman (TIO), and
  
• provide personal information that may include sensitive information (e.g. about health circumstances) that the TIO may record, use and forward to the service provider.

Download form: Authorisation of representatives – Individual (MS Word, 143Kb)

Download form: Authorisation of representatives – Individual (PDF, 173Kb)

Business consumers

For business consumers, a TIO Authorisation Form:

• ensures that the person lodging a complaint has the proper authority to enter into an agreement to resolve that complaint, e.g. a Director has the proper authority of a Company (Pty Ltd), and
• enables a business to appoint an authorised representative to act on behalf of the business in relation to the complaint to the TIO.

Download form: Authorisation of representatives – Business (MS word, 143Kb)

Download form: Authorisation of representatives – Business (PDF, 190Kb)

Sole traders: if your account is registered under a personal name in the service provider's system:

Download form: Authorisation of representatives – Individuals (MS Word, 143Kb)

Download form: Authorisation of representatives – Individuals (PDF, 173Kb)

How to return the form to the TIO

After you have completed and signed the form, you can return it to the TIO in these ways:

1. Electronic return: email scanned copy to tio@tio.com.au
   
2. Fax: 1800 630 614
   
3. Post:
   Telecommunications Industry Ombudsman
   PO Box 276
   COLLINS ST WEST VIC 8007
4. In person:
   Telecommunications Industry Ombudsman
   Level 3
   595 Collins Street
   MELBOURNE VIC 3000