Before contacting us, please complete this checklist to see if the TIO can help you.

• Are you a residential consumer or small business?
• Is your complaint about your landline telephone, mobile or internet service, or damage to your property by a service provider?
• Have you already tried to contact your service provider to solve your complaint with them?
• Have you been unable to get through to them? Or are you and your provider unable to agree? Or are you unhappy with the solution offered by your service provider?
• Are you the account holder or have you been authorised to deal with this matter?
• Is your issue less than 1 or 2 years old?

If the answers to these questions are yes, we may be able to help.

To make or update a complaint you can:

• use our "new complaint" or "update your complaint" forms
  
• call us
  
• write to us, or
  
• visit our office in person.