Making a complaint
Step 1: Submit a new complaint with us
- If you have made a complaint to your telecommunications service provider and it is unresolved, you can lodge a complaint with us online. Have any relevant information handy when you lodge your complaint, for example, dates of important events and names of people you have spoken to.
Step 2: Update a TIO complaint
- For any existing TIO complaint, you should update your complaint online to tell us about any developments. All you need is your name, address and TIO reference number if you have it.
- If you want to send us any attachments, please email the documents to email@example.com or send them to us by post or fax.
Important information before you start:
Excess data usage
- make an online complaint
- 1800 062 058
WritePO Box 276
Collins Street West Vic 8007
VisitLevel 3, 595 Collins Street
TTY1800 675 692
National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
- Fax our consumer complaint form to 1800 630 614