Skip to Navigation Skip to Content Read about Accessibility on the Telecommunications Ombudsman website

Board

The Board is chaired by an Independent Director and contains a balanced mix of Directors with industry and consumer experience, an Independent Director with not-for-profit governance experience and Independent Director with commercial governance experience. The Board has adopted a charter that set out its roles and responsibilities.

Independent Chair

Patricia Faulkner AO - BA, Dip Ed., MBA, FIPAA - Company Director

Patricia FaulknerPatricia is Chair of the following bodies: Jesuit Social Services, Ministerial Advisory Council for the Statewide Services and Infrastructure Plan and Deputy Chair of St Vincent's Healthcare Australia.Patricia is Director and Chair of Public Transport Victoria. She is a member of the Commonwealth Grants Commission, National Australia Bank's Social Responsibility Advisory Committee, and the Melbourne Racing Club Committee. Patricia is also a Director of the Committee for Economic Development Australia and Melbourne Company.

Directors

Director with industry experience

David Epstein - BA Company Director

David EpsteinDavid Epstein is immediate past Vice-President, Corporate Affairs and Regulatory Affairs for Singtel Optus. Educated at the ANU and Wharton, he is an experienced corporate affairs executive with a background in marketing, regulatory affairs and public affairs, both internationally and in Australia. His career spans public and private sectors, including time as a senior ministerial adviser to three Prime Ministers, culminating as Chief of Staff to the Prime Minister. He is also a board member of the Europe Australian Business Council, Asia Society (New York) Australia Centre and Opera Australia.

Director with consumer experience

Dr Paul Harrison - PhD, GAICD, MAM - Senior Lecturer, Deakin University

Paul HarrisonDr Paul Harrison is the Unit Chair and Senior Lecturer of Consumer Behaviour, Deakin Business School at Deakin University, Director of Deakin University's Centre for Organisational Health and Consumer Wellbeing and Visiting Professor of Marketing and Human Resources, Università Cattolica del Sacro Cuore, Milan. Paul researches and writes in the fields of consumer behaviour, behavioural economics, and consumer policy, and his work is published widely, both nationally and internationally. He is a graduate of the Australian Institute of Company Directors, a member of the Consumer Insights Panel of the Essential Services Commission, the Australian and New Zealand Marketing Academy, European Institute for Advanced Studies in Management, American Marketing Association, UK Academy of Marketing, Macromarketing Society, Transcend and the Australian Communications Consumer Action Network (ACCAN). He is an Expert Panel member for Social Marketing at VicHealth, and former chair of the Asylum Seeker Resource Centre. Paul was elected to the Telecommunications Industry Ombudsman Board in 2014, and was re-appointed in 2016 for a term of three years.

Independent Director with not-for-profit governance experience

Professor The Hon. Michael Lavarch AO - LLB, Company Director

TIO Board Member Michael LavarchMichael Lavarch has held senior roles in government, including serving as Australia’s Attorney-General (1993-1996). He has also held the roles of Secretary-General of the Law Council of Australia and Executive Dean of the Faculty of Law at the Queensland University of Technology. He is currently a Commissioner for the Australian Skills Quality Authority, Chief Adjudicator of the Alcohol Beverages Advertising Code adjudication panel and the Independent Chair of the Board of Australia's Financial Ombudsman Service.In 2012, Michael was appointed an Officer of the Order of Australia for distinguished service to law, education and human rights.

Director with industry experience

Mr John Lindsay - GAICD MACS Company Director

TIO Board Member John LindsayJohn Lindsay is a company director and consultant. He is a director of UltraServe Internet Pty Ltd, an enterprise ecommerce hosting company and NanoNouvelle Pty Ltd, a nano-material research and development startup.John has 22 years' experience building and managing ISPs including Chariot, Internode and iiNet Ltd. His consulting clients are largely focused on internet and telecommunications, ranging from small ISPs to government agencies.

Director with consumer experience

Catriona Lowe - LLB, Company Director

Catriona LoweCatriona is the current Treasurer of the Consumers' Federation of Australia and a member of the board of the Financial Ombudsman Service. She is also Co-Chair of the ACCC's Consumer Consultative Committee, as well as being a member of the Legal Practitioners Liability Committee. She has more than 15years of litigation experience across the private and NGO sectors and has provided advice to senior stakeholders including State and Federal government departments and authorities. Catriona became a member of the TIO Council in July 2012.

Independent Director with commercial governance experience

Geoff Nicholson - BEc, MBA, FCA, GAICD, CSEP - Non-Executive Director, Consultant

Geoff NicholsonIn addition to his role on the TIO Board, Geoff is Deputy Chair of Launch Housing Limited and is a non-executive director of Homeground Realestate Pty Ltd, United Energy Distribution Holdings Limited, Marchment Hill Consulting Pty Ltd and Athletics Australia Limited.Geoff’s former positions include the Chairman of Hanover Welfare Services, non-executive director of Sensis and the KAZ Computing Group, Chief Financial Officer at AusNet Services and executive director, Finance Business Services at Telstra Corporation Limited. He was also Foxtel's first Chief Financial Officer from 1995-1996.Geoff was appointed to the Telecommunications Industry Ombudsman Board in February 2016.

Director with consumer experience

Gordon Renouf - BA LLB CEO, Ethical Consumers Australia

Gordon RenoufGordon Renouf, who has been a consumer advocate for more than 25 years, is the founder and CEO of Ethical Consumers Australia, a social enterprise that aims to help consumers make choices that match their values. He is Deputy Chair of the Consumers Federation of Australia and Justice Connect, and Chair of Good Environmental Choice Australia, and a Member of the Banking Code Compliance and Monitoring Committee.

Director with industry experience

Jules Scarlett - BA LLB (Hons) - Director - Commercial Operations, Telstra Wholesale

Jules ScarlettJules is Director, Commercial Operations at Telstra Wholesale. Jules has worked for Telstra for over 15 years and first joined the Board of the Telecommunications Industry Ombudsman Ltd in November 2009.

Faulty landlines

Case Study - Richard

The owner of a telemarketing business contacted us to make a compensation claim for lost profit.

Next step?