John Rohan - Independent Director and Chairman of the Board (B Mech Eng, Grad Dip IE, MBA)
John Rohan has been the Managing Director of Vodafone Australia Pty Ltd, Vodafone New Zealand Ltd and Vodafone Network Pty Ltd. He has also held the role of Executive Director, Vodafone Pacific. Previous positions include Executive General Manager of James Hardie Building Services and Technologies, Chief Executive of McConnell Dowell's Building Product Group, Australia and New Zealand, and General Manager of Comalco Building Products.
Stephen Dalby - Chief Regulatory Officer, iiNet
Stephen Dalby has been an executive with the iiNet Group since 2003. In his 35-year telecommunications industry career he has worked in retail and wholesale businesses, regulatory and corporate affairs, quality assurance and corporate social responsibility. Steve is based in Perth and is also Chief Executive Officer of Chime Communications Pty Ltd, iiNet's carrier subsidiary.
Michael Elsegood - Manager, Consumer Safeguards and Compliance, Optus (B Eng (Hons), MBA)
Michael Elsegood supervises Optus's Disability Action Plan, and manages numbering matters and Optus's compliance with obligations that support law enforcement agencies. In a telecommunications industry career spanning more than 30 years, he has been involved with call charging and billing accuracy standards, quality of service reporting, end-to-end performance standards and number portability.
Iain Falshaw - Managing Director, ACN Pacific (BA(Hons) GAICD)
Iain Falshaw has been Managing Director of ACN Pacific since January 2008, and a Director since the company's inception in 2004. He has over 22 years of experience in the telecommunication industry in a number of international markets including New Zealand, UK, USA, Malaysia and Singapore. He is also a director of the Direct Selling Association of Australia.
Jane Harvey - Independent Director (BCom, MBA, FCA, FAICD)
Jane Harvey has extensive experience across the financial services, health care and public company sectors. Directorships include: IOOF Holdings Ltd, Medibank Private Ltd, David Jones Ltd, Colonial Foundation Trust, DUET Finance Limited and oversight Board of the Department of Treasury and Finance. Victorian Council member of the Australian Institute of Company Directors.
Jules Scarlett - Director - XCo Customer Management and Complaints, Telstra (BA LLB (Hons))
Jules is Director, XCo Customer Management and Complaints at Telstra. Jules has responsibility for the customer management process at Telstra. Jules is also responsible cross company for complaint management. Jules has worked for Telstra for over 14 years.
Louise Sexton - Group General Counsel & Company Secretary, Vodafone Hutchison Australia (BA, LLM, MBA (Executive))
Louise Sexton is Group General Counsel and Company Secretary of Vodafone Hutchison Australia (VHA) and Company Secretary of Hutchison Telecommunications (Australia) Limited (HTAL).
Prior to the formation of VHA in June 2009, Louise had been General Counsel and Company Secretary of HTAL since September 1998.
Louise has extensive legal and regulatory experience as General Counsel and Company Secretary in listed public companies across a number of high technology industries in Australia.
Louise also brings experience from her time working for the Federal Attorney-General's Department and for one of Australia's largest law firms.
Phill Sporton - Executive Director of Customer Service Delivery, Telstra (B App Sci (App Elec))
Phill Sporton is the Executive Director of Customer Service Delivery in Telstra Operations. This area of Telstra is responsible for the installation, connection and repair of Telstra’s products, services and plant. Having started with Telstra as an engineer in 1983, Phill has spent 30 years at Telstra in a range of roles, including several positions in senior management.
Jakob Vujcic - Assistant General Counsel Compliance, Optus (BA LLB)
Jakob Vujcic is a senior lawyer, risk and compliance specialist with over 15 years of experience with major listed corporations in the financial services, energy and telecommunications industries.
Matthew Lobb - General Manager, Industry Strategy and Public Policy, Hutchison Australia (Alternate director) BEc (Hons), LLB (Hons), MA, MSc (International Relations)
Matthew Lobb has overall responsibility for Vodafone’s government and stakeholder relations, regulatory affairs and public policy reform agenda.
Previous roles include General Manager for Industry Engagement at NBN Co and a range of roles at Telstra including Director, Telstra Consumer Pricing, Group Manager, Commercial Development and Group Regulatory Manager, Telstra Wholesale.
Christine Williams - Director of Equivalence, Telstra (Alternate Director) (BA, LLM)
Christine has performed a range of roles within Telstra, including Deputy Director of Regulatory Affairs and as regulatory manager and legal counsel for many different aspects of Telstra’s business. Prior to joining Telstra in 1996, Christine was a senior associate in private legal practice.
Excess data usage
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- 1800 062 058
WritePO Box 276
Collins Street West Vic 8007
VisitLevel 3, 595 Collins Street
TTY1800 675 692
National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
- Fax our consumer complaint form to 1800 630 614