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For TIO governance-related matters, the TIO Board can be contacted via email. The Company Secretary monitors messages sent to this address. Please note that the TIO Board does not have a role in handling complaints under the TIO scheme. It is the responsibility of the Ombudsman to deal with complaints which can be submitted here.

Independent Chair 

Patricia Faulkner AO - BA, Dip Ed., MBA, FIPAA - Company Director 

Patricia Faulkner

Patricia is Chair of the following bodies: National Health Performance Authority, Jesuit Social Services and Deputy Chair of St Vincent's Healthcare Australia. Patricia is Director and Chair designate, Public Transport Victoria (taking up Chair role from 1 October 2015). Patricia is a member of the Commonwealth Grants Commission, the National Australia Bank's Social Responsibility Advisory Committee, the Board of CEDA, the Melbourne Racing Club Committee and Melbourne Theatre Company. Patricia is also a Deputy Commissioner on the Victorian Royal Commission into Family Violence.



Director with consumer experience 

Teresa Corbin -BA - CEO, Australian Communications Consumer Action Network

Teresa Corbin

Teresa Corbin is Chief Executive Officer of the Australian Communications Consumer Action Network (ACCAN), a peak consumer body for the telecommunications industry. Teresa is also a member of the ACMA Consumer Consultative Forum, NSW Information and Privacy Committee, ACCC Infrastructure Consultative Committee, Telecommunications Society of Australia, Society of Consumer Affairs Professionals (SOCAP) and Australian Institute of Company Directors. Teresa led the project to establish ACCAN, which began operating on 1 July 2009. Through her work in the community sector, in policy and management positions, she has built strong links with consumer groups at a regional, national and international level. Teresa joined the TIO Council in July 2010.

Director with industry experience

David Epstein – BA – Vice President, Corporate and Regulatory Affairs, SingTel Optus 

David Epstein

David Epstein is Vice-President, Corporate Affairs and Regulatory Affairs for Singtel Optus. Educated at the ANU and Wharton, he is an experienced corporate affairs executive with a background in marketing, regulatory affairs and public affairs, both internationally and in Australia. His career spans public and private sectors, including time as a senior ministerial adviser to three Prime Ministers, culminating as Chief of Staff to the Prime Minister. He is also a board member of the Europe Australian Business Council, Asia Society (New York) Australia Centre and Opera Australia.

Director with industry experience

Iain Falshaw - BA (Hons), GAICD - Non-executive Director, Tailors Mark Pty Ltd 

Iain Falshaw

Iain Falshaw was Managing Director of ACN Pacific from January 2008 to late 2014 and a Director since the company's inception in 2004. He has over 23 years of experience in the telecommunication industry in a number of international markets including Australia, New Zealand, UK, USA, Malaysia and Singapore. During that time, he has held a number of senior financial and commercial management roles. He was first elected to the Board of TIO Limited in December 2012. Iain is also a director of Tailors Mark Pty Ltd, RESULTS International Australia Acting CFO and Company Secretary, Aggregato Global Limited. 

Director with consumer experience 

Dr Paul Harrison - PhD, GAICD, MAM - Senior Lecturer, Deakin University

Paul HarrisonDr Paul Harrison is the Unit Chair of Consumer Behaviour, Deakin Business School at Deakin University, co-director of Deakin University’s Centre for Organisational Health and Consumer Wellbeing and Visiting Professor of Marketing, Universit√† Cattolica del Sacro Cuore, Milan. Paul researches and writes in the fields of consumer behaviour, behavioural economics, and consumer policy, and his work is published widely, both nationally and internationally. He is a graduate of the Australian Institute of Company Directors, a member of the Consumer Insights Panel of the Essential Services Commission, an Expert Panel member for Social Marketing at VicHealth, and former chair of the Asylum Seeker Resource Centre. Paul was elected to the TIO Board in 2014, and was re-appointed in 2016 for a term of three years.

Director with industry experience

Brad Kitschke - BA - Director of Public Policy (Oceania) Uber

Brad KitschkeBrad is the Director of Public Policy (Oceania) Uber. In his previous role, he was Head of Public Policy at Vodafone Hutchison Australia (VHA) where he was responsible for Government relations and stakeholder management. Brad was previously VHA's representative on TIO Council, appointed in November 2012.


Director with consumer experience

Catriona Lowe - LLB - Company Director

Catriona LoweCatriona is the current Treasurer of the Consumers' Federation of Australia and a member of the board of the Financial Ombudsman Service. She is also Co-Chair of the ACCC's Consumer Consultative Committee, as well as being a member of the ACMA Consumer Consultative Forum and the Legal Practitioners Liability Committee.. She has more than 15 years litigation experience across the private and NGO sectors and has provided advice to senior stakeholders including State and Federal government departments and authorities. Catriona became a member of the TIO Council in July 2012.

Independent Director with commercial governance experience 

Geoff Nicholson - BEc, MBA, FCA, GAICD, CSEP - Non-Executive Director & Consultant

Geoff NicholsonIn addition to his role on the TIO Board, Geoff is Deputy Chair of Launch Housing Limited and is a non-executive director of Homeground Realestate Pty Ltd, United Energy Distribution Holdings Limited, Marchment Hill Consulting Pty Ltd and Athletics Australia Limited.  Geoff’s former positions include the Chairman of Hanover Welfare Services, non-executive director of Sensis and the KAZ Computing Group, Chief Financial Officer at AusNet Services and executive director, Finance & Business Services at Telstra Corporation Limited.  He was also Foxtel’s first Chief Financial Officer from 1995-1996.  Geoff was appointed to the TIO Board in February 2016.

Director with consumer experience

Gordon Renouf – BA LLB – CEO, Ethical Consumers Australia

Gordon RenoufGordon Renouf, who has been a consumer advocate for more than 25 years, is the founder and CEO of Ethical Consumers Australia, a social enterprise that aims to help consumers make choices that match their values. He is Deputy Chair of the Consumers Federation of Australia and Justice Connect, and Chair of Good Environmental Choice Australia, and a Member of the Banking Code Compliance and Monitoring Committee.


Director with industry experience 

Jules Scarlett - BA LLB (Hons) - Director - Commercial Operations, Telstra Wholesale

Jules ScarlettJules is Director – Commercial Operations at Telstra Wholesale. Jules has worked for Telstra for over 15 years and first joined the Board of TIO Ltd in November 2009.


Independent Director with not-for-profit governance experience 

Philippa Smith AM - BEc, GAICD - Company Director

Philippa SmithPhilippa has broad ranging board, CEO and chair experience. Philippa currently chairs Food Standards Australia New Zealand (FSANZ), is a director of First State Super, and is a member of the NSW Civil and Administrative Tribunal (NCAT). Philippa's former positions include the statutory role of Commonwealth Ombudsman (including Defence Force Ombudsman, Tax Ombudsman, ACT Ombudsman), Manager of the Australian Consumers Association, and CEO of the Association of Superfunds of Australia (ASFA). Philippa is a graduate of the Australian Institute of Company Directors.

Excess data usage

Brenda - Case Study

The owner of a small pharmacy contacted us after getting billed more than $8,000 for going over her internet usage limit.

Next step?

  • make an online complaint
  • 1800 062 058
  • WritePO Box 276
    Collins Street West Vic 8007
  • TTY1800 675 692
    National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
  • Fax our consumer complaint form to 1800 630 614