Skip to Navigation Skip to Content Read about Accessibility on the Telecommunications Ombudsman website


For TIO governance-related matters, the TIO Board can be contacted via email. The Company Secretary monitors messages sent to this address.Please note that the TIO Board does not have a role in handling complaints under the TIO scheme. It is the responsibility of the Ombudsman to deal with complaints which can be submitted here.

Independent Chair

Patricia Faulkner AO - BA, Dip Ed., MBA, FIPAA - Company Director

Patricia FaulknerPatricia is Chair of the following bodies: Jesuit Social Services, Ministerial Advisory Council for the Statewide Services and Infrastructure Plan and Deputy Chair of St Vincent's Healthcare Australia. Patricia is Director and Chair of Public Transport Victoria. She is a member of the Commonwealth Grants Commission, the National Australia Bank's Social Responsibility Advisory Committee and the Melbourne Racing Club Committee. Patricia is also a Director of Committee for Economic Development Australia and Melbourne Theatre Company. 


Director with consumer experience

Teresa Corbin -BA - CEO, Australian Communications Consumer Action Network

Teresa Corbin

Teresa Corbin is Chief Executive Officer of the Australian Communications Consumer Action Network (ACCAN), a peak consumer body for the telecommunications industry. Teresa is also a member of the ACMA Consumer Consultative Forum, NSW Information and Privacy Committee, ACCC Infrastructure Consultative Committee, Telecommunications Society of Australia, Society of Consumer Affairs Professionals (SOCAP) and Australian Institute of Company Directors. Teresa led the project to establish ACCAN, which began operating on 1 July 2009. Through her work in the community sector, in policy and managementpositions, she has built strong links with consumer groups at a regional, national and international level. Teresa joined the TIO Council in July 2010.

Director with industry experience

David Epstein – BA – Vice President, Corporate and Regulatory Affairs, SingTel Optus

David Epstein

David Epstein is Vice-President, Corporate Affairs and Regulatory Affairs for Singtel Optus. Educated at the ANU and Wharton, he is an experienced corporate affairs executive with a background in marketing, regulatory affairs and public affairs, both internationally and in Australia. His career spanspublicand private sectors, including time as a senior ministerial adviser to three Prime Ministers, culminating as Chief of Staff to the Prime Minister. He is also a board member of the Europe Australian Business Council, Asia Society (New York) Australia Centre and Opera Australia.

Director with industry experience

Iain Falshaw - BA (Hons), GAICD - Non-executive Director, Tailors Mark Pty Ltd

Iain Falshaw

Iain Falshaw was Managing Director of ACN Pacific from January 2008 to late 2014 and a Director since the company's inception in 2004. He has over 23 years of experience in the telecommunication industry in a number of international markets including Australia, New Zealand, UK, USA, Malaysia and Singapore.During that time, he has held a number of senior financial and commercial management roles. He was first elected to the Board of TIO Limited in December 2012. Iain is also a member of the Advisory Board of Tailors Mark Pty Ltd and Chairman of Jeenee Mobile. He is a Non-Executive Director of RESULTS International Australia, Inatacept Limited, Community Connections Australia and CFO and Company Secretary of Aggregato Global Limited.

Director with consumer experience

Dr Paul Harrison - PhD, GAICD, MAM - Senior Lecturer, Deakin University

Paul Harrison

Dr Paul Harrison is the Unit Chair and Senior Lecturer of Consumer Behaviour, Deakin Business School at Deakin University, Director of Deakin University’s Centre for Organisational Health and Consumer Wellbeing and Visiting Professor of Marketing and Human Resources, Universit√† Cattolica del Sacro Cuore, Milan. Paul researches and writes in the fields of consumer behaviour, behavioural economics, and consumer policy, and his work is published widely, both nationally and internationally. He is a graduate of the Australian Institute of Company Directors, a member of the Consumer Insights Panel of the Essential Services Commission, the Australian and New Zealand Marketing Academy, European Institute for Advanced Studies in Management, American Marketing Association, UK Academy of Marketing, Macromarketing Society, Transcend and the Australian Communications Consumer Action Network (ACCAN). He is an Expert Panel member for Social Marketing at VicHealth, and former chair of the Asylum Seeker Resource Centre. Paul was elected to the TIO Board in 2014, and was re-appointed in 2016 for a term of three years.

Director with industry experience

Brad Kitschke - BA - Director of Public Policy (Oceania) Uber

Brad Kitschke

Brad is the Director of Public Policy (Oceania) Uber. He is a member of the NSW Advisory Council, Committee for Economic Development Australia (CEDA). In his previous role, he was Head of Public Policy at Vodafone Hutchison Australia (VHA) where he was responsible for Government relations and stakeholder management. Brad was previously VHA's representative on TIO Council, appointed in November 2012.

Director with consumer experience

Catriona Lowe - LLB - Company Director

Catriona Lowe

Catriona is the current Treasurer of the Consumers' Federation of Australia and a member of the board of the Financial Ombudsman Service. She is also Co-Chair of the ACCC's Consumer Consultative Committee, as well as being a member of the Legal Practitioners Liability Committee. She has more than 15 years' litigation experience across the private and NGO sectors and has provided advice to senior stakeholders including State and Federal government departments and authorities. Catriona became a member of the TIO Council in July 2012.

Independent Director with commercial governance experience

Geoff Nicholson - BEc, MBA, FCA, GAICD, CSEP - Non-Executive Director & Consultant

Geoff Nicholson

In addition to his role on the TIO Board, Geoff is Deputy Chair of Launch Housing Limited and is a non-executive director of Homeground Realestate Pty Ltd, United Energy Distribution Holdings Limited, Marchment Hill Consulting Pty Ltd and Athletics Australia Limited. Geoff’s former positions include the Chairman of Hanover Welfare Services, non-executive director of Sensis and the KAZ Computing Group, Chief Financial Officer at AusNet Services and executive director, Finance &Business Services at Telstra Corporation Limited. He was also Foxtel’s first Chief Financial Officer from 1995-1996. Geoff was appointed to the TIO Board in February 2016.

Director with consumer experience

Gordon Renouf – BA LLB – CEO, Ethical Consumers Australia

Gordon Renouf

Gordon Renouf, who has been a consumer advocate for more than 25 years, is the founder and CEO of Ethical Consumers Australia, a social enterprise that aims to help consumers make choices that match their values. He is Deputy Chair of the Consumers Federation of Australia and Justice Connect, and Chair of Good Environmental Choice Australia, and a Member of the Banking Code Compliance and Monitoring Committee.

Director with industry experience

Jules Scarlett - BA LLB (Hons) - Director - Commercial Operations, Telstra Wholesale

Jules Scarlett

Jules is Director – Commercial Operations at Telstra Wholesale. Jules has worked for Telstra for over 15 years and first joined the Board of TIO Ltd in November 2009.

Independent Director with not-for-profit governance experience

Philippa Smith AM - BEc, GAICD - Company Director

Philippa Smith

Philippa has broad ranging board, CEO and chair experience. Philippa is a director of First State Super, and is a member of the NSW Civil and Administrative Tribunal (NCAT). Philippa's former positions include the statutory role of Commonwealth Ombudsman (including Defence Force Ombudsman, Tax Ombudsman, ACT Ombudsman), Chair Food Standards Australia New Zealand, Manager of the Australian Consumers Association, and CEO of the Association of Superfunds of Australia (ASFA). Philippa is a graduate of the Australian Institute of Company Directors.


case study image

A man contacted us because he was not provided with the service agreed to in his contract for a bundled landline and internet service.

Next step?

  • make an online complaint
  • 1800 062 058
  • WritePO Box 276
    Collins Street West Vic 8007
  • TTY1800 675 692
    National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
  • Fax our consumer complaint form to 1800 630 614