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Board


John Rohan - Independent Director and Chairman of the Board
John Rohan

John Rohan has been the Managing Director of Vodafone Australia Pty Ltd, Vodafone New Zealand Ltd and Vodafone Network Pty Ltd. He has also held the role of Executive Director, Vodafone Pacific. Previous positions include Executive General Manager of James Hardie Building Services and Technologies, Chief Executive of McConnell Dowell's Building Product Group, Australia and New Zealand, and General Manager of Comalco Building Products.

Directors


Ravi Bhatia - Founder and former CEO of Primus Australia


Ravi Bhatia

Ravi has recently retired as the CEO of Primus Australia. He has held senior management positions in the US, Germany and other countries with Primus, MCI, OTC and Siemens in sales, marketing and public policy. Ravi is a member of the Board of the Alfred Foundation and the President of Australia India Business Council - Victoria.


Stephen Dalby - Chief Regulatory Officer, iiNet


Steve Dalby

Stephen Dalby has been an executive with the iiNet Group since 2003. In his 35-year telecommunications industry career he has worked in retail and wholesale businesses, regulatory and corporate affairs, quality assurance and corporate social responsibility. Steve is based in Perth and is also Chief Executive Officer of Chime Communications Pty Ltd, iiNet's carrier subsidiary.


Michael Elsegood - Manager, Consumer Safeguards and Compliance, Optus


Micheal Elsegood

Michael Elsegood supervises Optus's Disability Action Plan, and manages numbering matters and Optus's compliance with obligations that support law enforcement agencies. In a telecommunications industry career spanning more than 30 years, he has been involved with call charging and billing accuracy standards, quality of service reporting, end-to-end performance standards and number portability.


Jane Harvey - Independent Director


Jane Harvey

Jane Harvey has extensive experience across the financial services, health care and public company sectors. Directorships include: IOOF Holdings Ltd, Medibank Private Ltd, Colonial Foundation Trust, and oversight Board of the Department of Treasury and Finance. Victorian Council member of the Australian Institute of Company Directors.


Jules Scarlett - Director, Customer Service and Satisfaction, Telstra


Jules Scarlett

Jules is Director, Customer Service & Satisfaction for Telstra. Jules has responsibility for coordinating the customer service and satisfaction initiatives across the company. She is also responsible for corporate complaint management at Telstra. Jules has worked for Telstra for more than 10 years.


Louise Sexton - Group General Counsel & Company Secretary, Vodafone Hutchison Australia


Louise Sexton

Louise Sexton is Group General Counsel and Company Secretary of Vodafone Hutchison Australia (VHA) and Company Secretary of Hutchison Telecommunications (Australia) Limited (HTAL).

Prior to the formation of VHA in June 2009, Louise had been General Counsel and Company Secretary of HTAL since September 1998.

Louise has extensive legal and regulatory experience as General Counsel and Company Secretary in listed public companies across a number of high technology industries in Australia.

Louise also brings experience from her time working for the Federal Attorney-General's Department and for one of Australia's largest law firms.


Phill Sporton - Executive Director of Service Delivery, Telstra


Phil Sporton

Phill Sporton is the Executive Director of Service Delivery in Telstra Operations. This area of Telstra is responsible for the installation, connection and repair of Telstra's products, services and plant. Along with Australia's largest field workforce (approximately 3,500 field technicians), Phill's organisation is made up of teams across field-related customer activation and assurance functions, fault recording call centres and a range of back of house and support functions.

Having started with Telstra as an engineer in 1983, Phill has spent 26 years at Telstra in range of roles, including several positions in senior management.


Alexandra Thomas - Director, Customer Solutions and Service, Optus


Alex Thomas

Alex was appointed to this role in 2010 and is responsible for professional and managed services at Optus, as well as customer service operations for business and government customers.   Since joining Optus, Alex has held various senior roles within the company. Prior to taking on her current role  Alex was Optus’s Director of Transformation, a company-wide strategic transformation program.


Gary Smith - General Manager, Regulatory Compliance and Self Regulation, Optus (Alternate Director)


Gary Smith is the General Manager, Regulatory Compliance and Self Regulation at Optus. He has previously worked with the telecommunications regulator, Austel, the Reserve Bank of Australia and the Victorian State Government.


Brian Currie - General Manager of Regulatory Affairs, Vodafone Hutchison Australia (Alternate Director )


With more than 30 years in the industry, Brian has broad experience and knowledge that covers telecommunication engineering, management and regulatory affairs. He has formal qualifications in engineering and management.


Christine Williams - Deputy Director, Regulatory Affairs, Telstra (Alternate Director )


Christine has performed a range of roles as regulatory manager and legal counsel for many difference aspects of Telstra's business. Before joining Telstra in 1996, Christine was a senior associate in private legal practice.

Excess data usage

Brenda - Case Study

The owner of a small pharmacy contacted us after getting billed more than $8,000 for going over her internet usage limit.

Next step?

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  • WritePO Box 276
    Collins Street West Vic 8007
  • VisitLevel 3, 595 Collins Street
    Melbourne
  • TTY1800 675 692
    National Relay Service133 677 or www.relayservice.com.au
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