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Members

The TIO provides a service for both consumers and service providers. We are committed to fostering and maintaining positive working relationships with all telecommunication service providers – the members of our scheme.

We are here to resolve complaints from consumers as quickly as possible; to work with you; help you improve your service; and reduce the complaints you receive.

We do this by:

  • providing every opportunity for you to resolve your complaints with your customers
  • making available regular detailed reports about the types of complaints you are receiving so that you can identify areas of improvement
  • providing information about best practice complaint handling procedures and your legal obligations
  • undertaking systemic investigations to identify problems that may affect many consumers and information about how to fix them
  • regular updates informing you of changes in our processes and the law.

Member case study



Member News

  • TIO closed over Easter and on Anzac Day
  • TIO gears up for privacy law reforms
  • TIO position statements
  • Members support unitary governance structure for TIO Ltd
  • New TIO "warm transfer" referral process
  • Landline connection

    Case Study - Steve

    A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

    Next step?

    • make an online complaint
    • 1800 062 058
    • WritePO Box 276
      Collins Street West Vic 8007
    • VisitLevel 3, 595 Collins Street
      Melbourne
    • TTY1800 675 692
      National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
    • Fax our consumer complaint form to 1800 630 614