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Members

The Telecommunications Industry Ombudsman provides a service for both consumers and service providers. We are committed to fostering and maintaining positive working relationships with all telecommunication service providers – the members of our scheme.

We are here to resolve complaints from consumers as quickly as possible; to work with you; help you improve your service; and reduce the complaints you receive.

We do this by:

  • providing every opportunity for you to resolve your complaints with your customers
  • making available regular detailed reports about the types of complaints you are receiving so that you can identify areas of improvement
  • providing information about best practice complaint handling procedures and your legal obligations
  • undertaking systemic investigations to identify issues that may affect many consumers
  • regular updates informing you of changes in our processes and the law.

To contact Member Services please email or call 03 8680 8424.

Landline connection

Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614