Annual Reports
Our annual report is a comprehensive account of our activities. It includes case studies, annual complaint statistics and a financial statement.
2011 annual report is available online now.
Contact us if you want a copy of any past annual reports.
Document format
Some documents on this site are available as Portable Document (PDF) format. You will need Adobe Acrobat Reader to view PDFs. It is available as a free download from the Adobe website. The Accessibility Resource Centre at Adobe provides a number of tools that can help people who use speech readers to read the content of PDF documents. These tools work by converting PDF documents to text readable by speech readers. These tools are free of charge and most require no downloading of files.
- 2011 Annual Report
- 2010 Financial Report
- Members list, issues by category, glossary
- 2010 Member Statistics
- Connect Resolve
- 2010 Industry code data
- Making a difference in the co-regulatory environment
- Making a difference to Staff
- 2010 Systemic Issues
- Making a difference to Members
- Making a difference for Consumers
- 2010 Complaints Landscape
- Annual Report 2010 Highlights
