Our annual report is a comprehensive account of our activities. It includes case studies, annual complaint statistics and a financial statement.
Online annual reports
2012 annual report is available online.
2011 annual report is available online.
Contact us if you want a copy of any past annual reports.
Some documents on this site are available as Portable Document (PDF) format. You will need Adobe Acrobat Reader to view PDFs. It is available as a free download from the Adobe website. The Accessibility Resource Centre at Adobe provides a number of tools that can help people who use speech readers to read the content of PDF documents. These tools work by converting PDF documents to text readable by speech readers. These tools are free of charge and most require no downloading of files.
- 2012 Annual Report (PDF , 2.8 MB )
- 2011 Annual Report (PDF , 3.7 MB )
- 2010 Financial Report (PDF , 542.3 KB )
- Members list, issues by category, glossary (PDF , 490.3 KB )
- 2010 Member Statistics (PDF , 223.0 KB )
- Connect Resolve (PDF , 1.9 MB )
- 2010 Industry code data (PDF , 277.8 KB )
- Making a difference in the co-regulatory environment (PDF , 153.1 KB )
- Making a difference to Staff (PDF , 256.6 KB )
- 2010 Systemic Issues (PDF , 54.1 KB )
- Making a difference to Members (PDF , 96.4 KB )
- Making a difference for Consumers (PDF , 98.3 KB )
- 2010 Complaints Landscape (PDF , 444.9 KB )
- Annual Report 2010 Highlights (PDF , 1.3 MB )
- make an online complaint
- 1800 062 058
WritePO Box 276
Collins Street West Vic 8007
VisitLevel 3, 595 Collins Street
TTY1800 675 692
National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
- Fax our consumer complaint form to 1800 630 614