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Hours

TIO closed over Easter and on Anzac Day

The TIO will be closed on the following national public holidays:

  • Good Friday: Friday, 18 April 2014
  • Easter Monday: Monday, 21 April 2014
  • Anzac Day: Friday, 25 April 2014

Normal office hours will resume from Monday, 28 April 2014.

Office hours

Our office hours are 9am to 5.30pm Monday to Friday, Australian Eastern Standard Time (Australian Eastern Daylight Time when daylight savings is in effect)

Complaints and enquiries

Phone

1800 062 058 (Free from landlines, standard rates apply for calls from mobiles). If you call from a mobile you can ask us to call you back.

Use our online complaint form

You can also use this form to update us about your complaint.

Fax

Send our consumer complaint form or a letter to 1800 630 614

Post

Send our consumer complaint form or a letter to 

PO Box 276, Collins Street West, VIC 8007

In person

You can lodge a complaint by visiting our office at Level 3, 595 Collins Street, Melbourne. No appointment is necessary.

We are close to public transport. Our office is near Southern Cross Station and trams 30, 31, 109 and 112 stop outside the building.

We have wheelchair access.

Need an interpreter?

Call our hotline and we'll get one for you, or call the Translating and Interpreter Service (TIS) at 131 450.

Have a TTY machine?

Call us on 1800 675 692. You can preview the questions we will ask you on the fax version of our consumer complaint form

Want to use the National Relay Service?

Call 1800 555 677 then ask for 1800 062 058

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Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?

  • make an online complaint
  • 1800 062 058
  • WritePO Box 276
    Collins Street West Vic 8007
  • VisitLevel 3, 595 Collins Street
    Melbourne
  • TTY1800 675 692
    National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
  • Fax our consumer complaint form to 1800 630 614