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Complaints and enquiries

The Telecommunications Industry Ombudsman will be closed from the afternoon of Friday 22 December 2016 and will re-open at 9am on Tuesday, 2 January 2018 (AEDST).

If you need to contact your telephone or internet service provider during this time, you can find their contact details either on your bill or on our members listing.

Online complaint form

You can submit a new complaint via our online form or update your existing complaint.

Phone

1800 062 058 Our complaints line is open from 9am to 5.30pm Monday to Friday, Australian Eastern Standard Time (Australian Eastern Daylight Time when daylight savings is in effect). Calls are free from landlines, but standard rates apply for calls from mobiles.  If you call from a mobile you can ask us to call you back.

Email

Email the consumer complaint form to our Complaint Handling inbox.

Fax

Send our consumer complaint form or a letter to 1800 630 614

Post

Send our consumer complaint form or a letter to 

PO Box 276, Collins Street West, VIC 8007

Need an interpreter?

Call our hotline and we'll get one for you, or call the Translating and Interpreting Service (TIS) at 131 450.

Want to use the National Relay Service?

If you are deaf, or have a hearing or speech impairment:

1. Contact us through the National Relay Service

2. Give the TIO number you want to call.

For more information visit the National Relay Service website.  

Have a media enquiry?

If you are a member of the media, your enquiry can be directed to the Media and Campaigns Officer.

Want our news, media statements or annual report?

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Excess data usage

Brenda - Case Study

The owner of a small pharmacy contacted us after getting billed more than $8,000 for going over her internet usage limit.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614