Skip to Navigation Skip to Content Read about Accessibility on the Telecommunications Ombudsman website

Contact us

Complaints and enquiries

Online complaint form

You can submit a new complaint via our online form or update your existing complaint.

Phone

1800 062 058 Our complaints line is open from 9am to 5.30pm Monday to Friday, Australian Eastern Standard Time (Australian Eastern Daylight Time when daylight savings is in effect). Calls are free from landlines, but standard rates apply for calls from mobiles.  If you call from a mobile you can ask us to call you back.

Email

Email the consumer complaint form to our Complaint Handling inbox.

Fax

Send our consumer complaint form or a letter to 1800 630 614

Post

Send our consumer complaint form or a letter to 

PO Box 276, Collins Street West, VIC 8007

Need an interpreter?

Call our hotline and we'll get one for you, or call the Translating and Interpreting Service (TIS) at 131 450.

Have a TTY machine?

Call us on 1800 675 692. You can preview the questions we will ask you on the fax version of our consumer complaint form

Want to use the National Relay Service?

If you are deaf, or have a hearing or speech impairment:

1. Contact us through the National Relay Service

2. Give the TIO number you want to call.

For more information visit the National Relay Service website.  

Have a media enquiry?

If you are a member of the media, your enquiry can be directed to our Stakeholder Engagement Team.

Want our news, media statements or annual report?

Subscribe here.

Faulty landlines

Case Study - Richard

The owner of a telemarketing business contacted us to make a compensation claim for lost profit.

Next step?