Queen's birthday public holiday
The TIO will be closed on Monday 10 June 2013 for the Queen's birthday public holiday. You can make a complaint using our online complaint form.
Our office hours are 9am to 5.30pm Monday to Friday, Australian Eastern Standard Time (Australian Eastern Daylight Time when daylight savings is in effect)
Complaints and enquiries
Floods and bushfires hotline
1800 046 686 - Call our dedicated hotline for flood or bushfire victims or email firstname.lastname@example.org
(Free from landlines, standard rates apply for calls from mobiles). If you call from a mobile you can ask us to call you back.
1800 062 058 (Free from landlines, standard rates apply for calls from mobiles). If you call from a mobile you can ask us to call you back.
Use our online complaint form
You can also use this form to update us about your complaint.
Send our consumer complaint form or a letter to 1800 630 614
Send our consumer complaint form or a letter to
PO Box 276, Collins Street West, VIC 8007
You can lodge a complaint by visiting our office at Level 3, 595 Collins Street, Melbourne. No appointment is necessary.
We are close to public transport. Our office is near Southern Cross Station and trams 30, 31, 109 and 112 stop outside the building.
We have wheelchair access.
Need an interpreter?
Call our hotline and we'll get one for you, or call the Translating and Interpreter Service (TIS) at 131 450.
Call us on 1800 675 692. You can preview the questions we will ask you on the fax version of our consumer complaint form
Want to use the National Relay Service?
Call 1800 555 677 then ask for 1800 062 058
Want our media statements, annual report or newsletter?
Excess data usage
- make an online complaint
- 1800 062 058
WritePO Box 276
Collins Street West Vic 8007
VisitLevel 3, 595 Collins Street
TTY1800 675 692
National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
- Fax our consumer complaint form to 1800 630 614