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Contact us

Office hours

Our standard office hours are 9am to 5pm Monday to Friday, Australian Eastern Standard Time (Australian Eastern Daylight Time when daylight savings is in effect).

Complaints and enquiries

Phone

1800 062 058 Our complaints line is open from 9am to 5.30pm Monday to Friday, Australian Eastern Standard Time (Australian Eastern Daylight Time when daylight savings is in effect). Calls are free from landlines, but standard rates apply for calls from mobiles. If you call from a mobile you can ask us to call you back.

Use our online complaint form

You can also use this form to update us about your complaint.

Fax

Send our consumer complaint form or a letter to 1800 630 614

Post

Send our consumer complaint form or a letter to 

PO Box 276, Collins Street West, VIC 8007

Need an interpreter?

Call our hotline and we'll get one for you, or call the Translating and Interpreting Service (TIS) at 131 450.

Have a TTY machine?

Call us on 1800 675 692. You can preview the questions we will ask you on the fax version of our consumer complaint form

Want to use the National Relay Service?

If you are deaf, or have a hearing or speech impairment:

1. Contact us through the National Relay Service 

2. Give the TIO number you want to call.

For more information visit the National Relay Service website.  

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Faulty landlines

Case Study - Richard

The owner of a telemarketing business contacted us to make a compensation claim for lost profit.

Next step?

  • make an online complaint
  • 1800 062 058
  • WritePO Box 276
    Collins Street West Vic 8007
  • TTY1800 675 692
    National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
  • Fax our consumer complaint form to 1800 630 614