Brochures:

The TIO has brochures with basic information about us. You can order hard copies and request them in braille:

• Do you have a problem with your telephone or internet company?

A detailed introduction to the functions and processes of the TIO

• Your privacy rights

Information about what personal details the TIO collects and its adherence to the Privacy Act 1988

Factsheets:

The TIO also has a number of factsheets about common questions we receive.

• How to apply for business loss compensation
  
• How the TIO can help people with disabilities
  
• The TIO’s complaint review process 
• The TIO's industry codes and complaints
  

Document format

Some documents on this site are available as Portable Document (PDF) format. You will need Adobe Acrobat Reader to view PDFs. It is available as a free download from the Adobe website. The Accessibility Resource Centre at Adobe provides a number of tools that can help people who use speech readers to read the content of PDF documents. These tools work by converting PDF documents to text readable by speech readers. These tools are free of charge and most require no downloading of files.