Skip to Navigation Skip to Content Read about Accessibility on the Telecommunications Ombudsman website

Factsheets and brochures

Brochures:

The TIO has brochures with basic information about us. You can order hard copies and request them in braille:

A reference card outlining how the TIO can help you

A more detailed introduction to the functions and processes of the TIO

Information about what personal details the TIO collects and its adherence to the Privacy Act 1988

Factsheets:

The TIO also has a number of factsheets about common questions we receive.

Document format

Some documents on this site are available as Portable Document (PDF) format. You will need Adobe Acrobat Reader to view PDFs. It is available as a free download from the Adobe website. The Accessibility Resource Centre at Adobe provides a number of tools that can help people who use speech readers to read the content of PDF documents. These tools work by converting PDF documents to text readable by speech readers. These tools are free of charge and most require no downloading of files.

Faulty landlines

Case Study - Richard

The owner of a telemarketing business contacted us to make a compensation claim for lost profit.

Next step?

  • make an online complaint
  • 1800 062 058
  • WritePO Box 276
    Collins Street West Vic 8007
  • VisitLevel 3, 595 Collins Street
    Melbourne
  • TTY1800 675 692
    National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
  • Fax our consumer complaint form to 1800 630 614