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Member News

We update our members regularly about changes to our process, billing and government regulations with our Member News e-newsletter and website blog posts.

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TIO closed over Easter and on Anzac Day

10 Apr 2014

The TIO will be closed during the Easter and Anzac Day national holidays. 

TIO gears up for privacy law reforms

20 Mar 2014

Amendments to the Privacy Act that came into effect on 12 March 2014 improve privacy protection to Australian citizens. 

TIO position statements

20 Mar 2014

To coincide with the Privacy amendments that came into effect on 12 March 2014, we have developed three position statements relevant to privacy and credit reporting.

Members support unitary governance structure for TIO Ltd

06 Mar 2014

The members of Telecommunications Industry Ombudsman Ltd voted on 26 February 2014 to move from a governance structure comprising a Board and a Council to a single Board of Directors. 

New TIO "warm transfer" referral process

06 Mar 2014

Following consultation with service providers, the TIO has changed its verbal referral process.

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Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614