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06 Jun 2013
From Thursday 6 June 2013, the TIO will be using revised conciliation letters. Current letters have been in use for two years, and it was time to refresh our messages and streamline some aspects of the conciliation process.14 May 2013
The TIO Constitution specifies the time within which the TIO can accept a complaint from a consumer. Currently the time limit is 1 year from when the consumer became aware of the events that caused the complaint. The TIO has discretion to extend this to 2 years. Complaints made more than 2 years after a consumer became aware of the relevant events cannot be accepted.14 May 2013
On 1 May 2013, the TIO announced that its Member Satisfaction Survey was open to all members and gave them an opportunity to provide feedback until May 31.14 May 2013
The TIO often sees examples of good industry practise from its members with respect to complaint handling processes.01 May 2013
The TIO is pleased to announce that its Member Satisfaction Survey 2013 begins today (May 1). The survey will be open to all members to provide feedback until May 31.