Skip to Navigation Skip to Content Read about Accessibility on the Telecommunications Ombudsman website

Legal

The Telecommunications Industry Ombudsman supports and encourages the dissemination and exchange of information.

However, copyright protects material on this web site. We have no objection to materials being reproduced, but assert our right to be recognised as the author of original materials and the right to have our materials reproduced unaltered. Use of materials published by the Telecommunications Industry Ombudsman should be in accordance with the Copyright Act 1968.

For any enquiries regarding intellectual property, please contact the Communication Manager.

Disclaimer

General

The information contained on this website is distributed as a general information source only.  While the Telecommunications Industry Ombudsman makes every effort to ensure the currency and accuracy of the information, the Telecommunications Industry Ombudsman makes no specific statement, representation or warranty about the accuracy or completeness of the information contained on this website. 

We recommend that you contact the Office to obtain specific advice about your particular complaint or situation, rather than relying upon information contained on this website.  

Despite our best efforts, we make no warranty that the information in this publication is free of infection by computer viruses or other contamination.

The Telecommunications Industry Ombudsman disclaims all responsibility and liability (including without limitation, liability in negligence) for all expenses, losses, damages and costs you might incur as a result of the information being inaccurate or incomplete in any way, and for any reason.

Links disclaimer

The links offered from this web site are provided for the interest of our users. They have been included because the content has been deemed to offer appropriate information that is relevant to our functions and operations.

However, the content is not created, controlled or approved by the Telecommunications Industry Ombudsman and no responsibility is taken for the consequences of viewing or using such content.

Landline connection

Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

Next step?

  • make an online complaint
  • 1800 062 058
  • WritePO Box 276
    Collins Street West Vic 8007
  • VisitLevel 3, 595 Collins Street
    Melbourne
  • TTY1800 675 692
    National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
  • Fax our consumer complaint form to 1800 630 614