The TIO is an industry-funded Ombudsman service. Its income is generated solely from telecommunications companies who are charged fees for our complaint resolution services in accordance with the TIO Articles of Association.

The Ombudsman is responsible for developing a Budget based on an approved annual Business Plan. The Budget is approved by the TIO Council and TIO Board prior to the start of each financial year. The Ombudsman is responsible for the implementation of the approved Business Plan and Budget.

Service providers are only charged if we receive a complaint from one of their customers. Therefore, the funding system acts as an incentive for service providers to keep complaints made to us to a minimum.