Staff Profile

TIO staff member Wayne is an Enquiry Officer

The TIO is recruiting for:

Quality Manager

To apply please send your application quoting reference number QM2012 to Scott Gallagher, Human Resources Officer at: hr@tio.com.au by 9am, Friday 25 May 2012.

Applications must include a current CV and a covering letter which addresses the “Person Specification” criteria listed in the Quality Manager position description.

 

About us

The Telecommunications Industry Ombudsman (TIO) is a medium-sized not-for-profit business. Our office is located in the city of Melbourne, Australia, at 595 Collins Street. We are well supported by public transport, just 2 minutes walk from Southern Cross Station and with a tram stop right outside our door.

Our values

We are an Equal Opportunity Employer. We are committed to being a diverse workplace that represents a wide range of backgrounds and experience. We promote a harassment-free workplace.

We also promote a set of core values, which guide our approach to all of our stakeholders — consumers, service providers, regulators and the general public.

Our core values

1. Delivering mission statement

Our staff members are committed to the TIO’s mission of providing independent, just, informal, speedy resolution of complaints.

2. Striving for excellence

TIO staff members:

• produce work of the highest quality
• contribute to the quality and efficiency of complaint resolution
• are committed to the Benchmarks for Industry-Based Customer Dispute Resolution Schemes of accessibility, independence, fairness, accountability, efficiency, and effectiveness
• understand the regulatory environment and the changing nature of the telecommunications industry, and
• continually look for new ways to improve individual, team and business performance and actively support change.

3. Taking personal responsibility

TIO staff members:

• accept responsibility for their own actions and behaviours and ensure that the work they perform meets agreed performance levels, policies, procedures and standards
• act in an ethical, fair and responsible manner, and
• show integrity in all dealings with their colleagues, complainants and members.

4. Cultivating a supportive and collaborative workplace

TIO staff members:

• value diversity in the workplace and respect each other’s differences
• respect their colleagues’ opinions, ideas and contributions, and
• support their colleagues and pro-actively participate in and enhance the culture of the TIO.