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Dispute Resolution Officer

The Dispute Resolution Division comprises staffs who work with consumers and service providers to resolve disputes in professional, effective and efficient way, having regard for the law, good industry practice, TIO’s jurisdiction, policies and procedures.
5pm Friday 28th July 2017

Our office is centrally located near Southern Cross Station in Docklands and is well supported by both train and tram.

We are an Equal Opportunity Employer. We are committed to being a diverse workplace that represents a wide range of backgrounds and experience. We promote a harassment-free workplace.

Privacy of job applicants

We are committed to protecting personal information we handle. We comply with the Privacy Act 1988, including the Australian Privacy Principles. To find out what kind of personal information we collect from job seekers when they apply for a position at the TIO, please read our Employment candidate privacy collection statement.

Landline connection

Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

Next step?