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Small Business Complaints

We only handle complaints made by consumers and small businesses.

The small businesses that can contact us usually have up to:

  • 20 full-time employees. We will take into account if employees are permanent, casual, and if employment is seasonal or voluntary, and    
  • $3,000,000 annual turnover.    

These figures are only a guide. We recognise that each business is different. We will also take into account:

  • the nature of the business, and if that type of business is typically small or not-for-profit    
  • if the business structure is typical of a small business, and    
  • if the issue in dispute is typical of a small business.    

Please contact us if you are not sure if we can help. We may ask you for more information to help us decide.

Small businesses can file claims with us for compensation for lost profit as a direct result of a telecommunications complaint.

Start a new complaint Update an existing complaint

Excess data usage

Brenda - Case Study

The owner of a small pharmacy contacted us after getting billed more than $8,000 for going over her internet usage limit.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614