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Reports & Updates

quarterly report quarter 3 financial year 2020

Q3 complaints increase in bushfire, flood season

Residential consumers and small businesses made 32,441 complaints about phone and internet services to the Telecommunications Industry Ombudsman between January to March 2020. While the comparison against the same period in 2019 shows a decline of almost 14 per cent, complaints about phone and internet services increased 13 per cent against the second quarter of 2020. This data is highlighted in the Telecommunications Industry Ombudsman’s Quarter 3 (Q3) Complaints report published today (Wednesday 20 May 2020).
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