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Support for Residential Consumers and Small Businesses in NBN ready for service areas

Residential consumers and small businesses who experience connection issues or associated problems when migrating to the national broadband network should talk directly to their service provider as early as possible.  

Telecommunications  Industry Ombudsman Judi Jones says, “Everyone wants consumers to have the best possible experience when migrating to the NBN.  If residential consumers or small businesses cannot resolve the issue with their provider, they can make a complaint to the Telecommunications Industry Ombudsman online or by phone on 1800 062 058."

The Telecommunications Industry Ombudsman received 27,195 complaints about connection and fault issues with services delivered over the NBN in the last financial year (1 July 2016 to 30 June 2017).  

Up to one million homes and businesses will be disconnected from their existing landline service over the next six months as migration to the national broadband network ramps up.



*For all media enquiries please contact  Sarah Carnovale on 0437 548 540 or via email.    

*The Telecommunications Industry Ombudsman provides a free and independent dispute service for small business and residential consumers who have an unresolved complaint about their telephone or internet service in Australia. Residential consumers and small businesses should contact or 1800 062 058.

The Telecommunications Industry Sector
*The Telecommunications industry regulators are the Australian Communications and Media Authority(ACMA). Media enquiries to  02 9334 7719, 0434 652 063 or Australian Competition and Consumer Commission (ACCC). Media enquiries to 1300 138 917, hours 0408 995 408.

*Communications Alliance is the peak body for Australian communications industry.  Media enquiries to Sefiani Communications, ( 61 431 478 558.

*The Australian Communications Consumer Action Network (ACCAN) is Australia’s peak communications consumer organisation representing individuals, small businesses and not-for-profit groups as consumers of communications products and services.  Media enquiries to 0409 966 931 or 02 9288 4000.