Response to ACCC's Digital Platforms inquiry final report
The Telecommunications Industry Ombudsman welcomes the ACCC’s Digital Inquiry report and the recommendation that the TIO take on the role of the digital platforms ombudsman.
Telecommunications Industry Ombudsman Board Chair The Hon. Prof. Michael Lavarch said, “Digital platforms play a significant role in our daily lives to run our businesses, communicate with family and friends, and remaining connected to our communities. The proposal for a digital platforms ombudsman is a timely alignment with current government actions to safeguard consumers and businesses, and their transactions in the digital space.
Prof. Lavarch continued: “The Telecommunications Industry Ombudsman will work closely with Government, regulators and other stakeholders to implement the recommendations in a way that builds on the strengths of the TIO scheme. We look forward to further engagement in the consultation process.”
Ombudsman Judi Jones said: “It is pleasing to see the Telecommunications Industry Ombudsman recognised for its work in resolving consumer complaints. I look forward to ongoing talks with the relevant regulatory bodies to determine the best outcome for consumers, businesses, and the digital industry.”
NOTES TO EDITORS
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About the Telecommunications Industry Ombudsman
The Telecommunications Industry Ombudsman provides a free and independent dispute resolution service for consumers and small businesses who have an unresolved complaint about their phone or internet service. Consumers and small businesses should contact www.tio.com.au or 1800 062 058.
The Telecommunications Industry Sector
The Telecommunications industry regulators are the Australian Communications and Media Authority (ACMA) http://www.acma.gov.au Media enquiries to 02 9334 7719, 0434 652 063 or firstname.lastname@example.org and the Australian Competition and Consumer Commission (ACCC) https://www.accc.gov.au Media enquiries to 1300 138 917, email@example.com
Government and the regulators set policy and regulations for the telecommunications sector.
The Australian Communications Consumer Action Network (ACCAN) is Australia’s peak communications consumer organisation representing individuals, small businesses and not-for-profit groups as consumers of communications products and services. http://accan.org.au/index.php Media enquiries to 0409 966 931 or 02 9288 4000.
The Telecommunications Industry Ombudsman acknowledges the traditional custodians of the land throughout Australia and their continuing connection to land, culture and community. We pay our respects to Elders past, present and emerging, and extend our respect to Aboriginal and Torres Strait Islander Peoples from all nations of this land.