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Reports & Updates

quarterly report

Quarter 1 results show increase in phone and internet complaints

Residential consumers and small businesses made 32,801 complaints in the first quarter of 2020 (1 July 2019 and 30 September 2019). In this period complaints about phone and internet services increased 6.3 per cent compared to the same period in 2018. This data was highlighted in the Telecommunications Industry Ombudsman’s Quarter One 2020 Complaints report published today (29 October 2019).
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