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Dinka

 

Wɛlke TIO


Yeŋo e Telecommunications Industry Ombudsman (TIO) ?

TIO e Lui epath/abac be kɔc kony, kɔc kic nɔŋ ateer kek sherika/company de telephone ku internet.

Thɛm bathöl yenken cïyïn daŋpuou wek sherika/company dun eyïn kony kayïn kene ɣook guɔ yupe.

Ken leuku buk kuanycɔk

Ka e TIO kek kuanycɔk eye guɛl/luel dɛ kaŋ cï puoudaŋ ne mobile, telephonepiny ku internet de wɛlke:

  • bill/kany (aŋuïr e ɣöc raac, wëu cï tuɔ nyindenic, bill ci gäu).
  • kä akëk/wäc tene aguir de text message de mobile (acï yïn nuan/tiam ba kek cɔl e käc)
  • awoc ku loi piɛth
  • gau de bɛ/tɛu kaŋ
  • loi de kuɔt e käny (gut riɛlic de aguir cuɛtpiny de weu ku riak dhol de dheen/credit)
  • löŋ aguir/amät de ɣɔ̈c (gut lɔŋ luɛth ku lɔŋ cï lɔcök)

Ken cukuleu buk kuanycɔk

Ɣook acï leu buk kuanycɔk:
  • wɛl cakek ŋic ruɔ̈n war ruɔ̈n karou ku yïn kën wuɔk yuɔp (Ɛ loŋ kɔ̈kic keka yeku kek juak gut ruɔ̈n kadhetem).
  • Löŋ ka Akuma mac loi de telecommunications
  • Kak ke loi de telecommunications (gut mobile ku kɔmpuɔ̈ta/computer ci weuken cuatpiny eben)
  • Kak tuɔ loi cïmïn ajuer weu de diɛt etäu Mobileic ku websites.
  • Weu e sherikat/companies kek juar ne loidic ku kaken ɣääc ke kek.
  • wɛl ci kek (laar/ɣeet) lukic court/makäm ku ɣän kɔk ke luk

Loi e kɔc wär thöök

Ŋa kɔr raan be yïn wär thök yuɔpe 131 450. Loi kene eya abac/epath. Yïn leu ba raandɛt yek riɛl be dε ken ci yïn daŋpuou guεl/lek TIO ne riɛnku te kucyïn thoŋ de English apiɛth.

Yuk de TIO
Yuɔpe abac/epath e Telephone : 1800 062 058*
TTY: 1800 675 692
 
Gat ɣook ne:
Tuc Fax abac/epath: 1800 630 614
Tuɔc Email: tio@tio.com.au
Tuɔc bustha: PO Box 276
  Collins Street West Vic 8007

* Yuɔp de Mobile aleu be weu jɔt, a tɛ̈kic kaam sherik/provider de telephone. Ŋa yupe telephone de Mobile, lɛke ɣook buk ŋic ku yïn a buk yuɔp.

Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?

  • make an online complaint
  • 1800 062 058
  • WritePO Box 276
    Collins Street West Vic 8007
  • TTY1800 675 692
    National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
  • Fax our consumer complaint form to 1800 630 614