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TIO Talks archive

The TIO’s newsletter, TIO Talks, reports on current telecommunications issues and analyses complaint statistics.


Document format

Some documents on this site are available as Portable Document (PDF) format. You will need Adobe Acrobat Reader to view PDFs. It is available as a free download from the Adobe website. The Accessibility Resource Centre at Adobe provides a number of tools that can help people who use speech readers to read the content of PDF documents. These tools work by converting PDF documents to text readable by speech readers. These tools are free of charge and most require no downloading of files.


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Faulty landlines

Case Study - Richard

The owner of a telemarketing business contacted us to make a compensation claim for lost profit.

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