The Telecommunications Industry Ombudsman’s systemic investigation power allows us to identify telecommunications industry practices and issues, particularly those that are widespread, that may cause detriment to residential consumers and small businesses.
By raising awareness of issues and recommending changes, the Telecommunications Industry Ombudsman drives improvements in the delivery of telecommunications services and better outcomes for consumers and the telecommunications industry.
There are two types of systemic reports:
Systemic Spotlights raise awareness of systemic issues identified by our office.
Systemic Insights provide in-depth analysis, findings and recommendations about systemic issues identified by the Telecommunications Industry Ombudsman in order to improve industry practice.
Systemic Insight: Sales Practices Driving Consumer Debt PDF (Feb 2019)