The Telecommunications Industry Ombudsman regularly makes submissions to regulators and other agencies about trends in dispute resolution within the telecommunications industry.
Through our submissions, we also provide information to regulators and the public about who the Telecommunications Industry Ombudsman is and what we do. Our submissions include complaint statistics, statistics about code compliance and relevant case studies.
Submissions focus on the ways in which issues, legislation or codes of practice can and do affect telecommunications consumers. We also provide data to regulators, which may identify systemic issues, industry trends over time, or may focus on specific issues of interest.
May 2018 - NBN service continuity rules (PDF, 404.6 KB)
April 2018 - CAANZ consumer guarantees framework (PDF, 76.2 KB)
April 2018 - ACMA Complaints Handling Standard (PDF, 72.7 KB)
December 2017 - ACCC Draft Report Comms Sector Market Study (PDF, 55.1 KB)
September 2017, DoCA Land access carriers 20170721 (PDF, 110.2 KB)
March 2017 - TIO Submission, Review of ACL Interim Report (PDF, 497.2 KB)
January 2017 - TIO submission to PC Draft Report TUSO (PDF, 77.3 KB)
November 2016 - TIO submission to the review of ACCAN (PDF, 200.0 KB)
July 2016 - TIO submission, ACMA review (PDF, 204.3 KB)
June 2016 - TIO submission to the Australian Consumer Law Review (PDF, 755.3 KB)
September 2015 - TIO letter to CommsAlliance_Review of IPND Code (PDF, 127.7 KB)
September 2015 -TIO submission_proposed review of HLTUC Code (PDF, 123.0 KB)
August 2013, Privacy Commissioner guidelines EDR schemes (PDF, 762.0 KB)
July 2013, Public Comment Draft Local Number Portability Code (PDF, 828.3 KB)
May 2013, Review of Premium Services Determination (PDF, 257.6 KB)
May 2013, Draft Credit Reporting Code (PDF, 356.5 KB)
May 2013, Review of Calling Number Display Code (PDF, 318.2 KB)
April 2013, Draft International Mobile Roaming Standard (PDF, 124.9 KB)
March 2013, Small business commissioner bill (PDF, 262.5 KB)
February 2013, Issues paper on mobile apps (PDF, 370.4 KB)