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Submissions

The TIO regularly makes submissions to regulators and other agencies about trends in dispute resolution within the telecommunications industry. Through our submissions, we also provide information to regulators and the public about who the TIO is and what we do. Our submissions include complaint statistics, statistics about code compliance and relevant case studies.

Submissions focus on the ways in which issues, legislation or codes of practice can and do affect telecommunications consumers. We also provide data to regulators, which may identify systemic issues, industry trends over time, or may focus on specific issues of interest.

Excess data usage

Brenda - Case Study

The owner of a small pharmacy contacted us after getting billed more than $8,000 for going over her internet usage limit.

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