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Submissions

The Telecommunications Industry Ombudsman regularly makes submissions to regulators and other agencies about trends in dispute resolution within the telecommunications industry. 

Through our submissions, we also provide information to regulators and the public about who the Telecommunications Industry Ombudsman is and what we do. Our submissions include complaint statistics, statistics about code compliance and relevant case studies.

Submissions focus on the ways in which issues, legislation or codes of practice can and do affect telecommunications consumers. We also provide data to regulators, which may identify systemic issues, industry trends over time, or may focus on specific issues of interest.

Landline connection

Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614