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For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.


Latest news

Calling number display and your privacy

17 Jul 2015

The TIO responded to an industry proposal to change the Calling Number Display Code to a set of guidelines.

New data retention obligations for providers

17 Jul 2015

The Australian parliament has passed legislation that requires telco providers to keep metadata about their customers’ communications for two years.

Ombudsman Simon Cohen to leave TIO

26 Jun 2015

Telecommunications Industry Ombudsman Ltd today announced the departure of Ombudsman Simon Cohen after 5 years’ service as Ombudsman. 

Case study: Identity theft

17 Jun 2015

Joyce is an Indigenous consumer in Queensland, who has been deaf since she was a young child. She is currently on a Disability Support Pension and requires an interpreter. She is supported by her case worker Brad...

TIO launches guidelines to help owners and carriers understand their land access rights

17 Jun 2015

Did you know that a telecommunications carrier could install a low-impact facility on most properties without the owner or occupier’s consent? The Telecommunications Act gives telco carriers power to access land to install low-impact facilities, such as antennas, radio communications equipment, cabling and equipment shelters. Carriers must however, follow a specified process...   

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

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Disputed credit default listing

case study - credit listing

Rachel applied for a personal loan but her application was rejected because she had a default listing.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614