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For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.


Latest news

Outreach update

23 Oct 2015

The TIO, along with other alternative dispute resolution schemes, was out spreading the word about our service in regional New South Wales in September.

Breach of privacy case study

17 Jul 2015

Charlotte reported a fault on her mother’s landline to her service provider, giving her own mobile as a contact number. She then received two calls from different customers, who said they had got an SMS from their provider asking them to call her mobile number, about their own landline faults. 

Video conferencing in Auslan

17 Jul 2015

In early June, about a dozen users of Auslan, the sign language of the Australian Deaf community, attended an awareness-raising session about the TIO in Toowoomba, Queensland by video conference.

TIO celebrates NAIDOC Week

17 Jul 2015

Earlier this month, TIO staff celebrated NAIDOC Week with a morning tea and a talk from Ms Rose Falla, Victoria’s first Indigenous magistrate. 

Calling number display and your privacy

17 Jul 2015

The TIO responded to an industry proposal to change the Calling Number Display Code to a set of guidelines.

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

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Mobile Coverage

Mobile coverage

The Telecommunications Industry Ombudsman Systemic Investigations team was alerted to a potential issue regarding consumers mobile coverage, by customers of a specific provider.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614