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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

New data retention obligations for providers

17 Jul 2015

The Australian parliament has passed legislation that requires telco providers to keep metadata about their customers’ communications for two years.

Ombudsman Simon Cohen to leave TIO

26 Jun 2015

Telecommunications Industry Ombudsman Ltd today announced the departure of Ombudsman Simon Cohen after 5 years’ service as Ombudsman. 

Case study: Identity theft

17 Jun 2015

Joyce is an Indigenous consumer in Queensland, who has been deaf since she was a young child. She is currently on a Disability Support Pension and requires an interpreter. She is supported by her case worker Brad...

TIO launches guidelines to help owners and carriers understand their land access rights

17 Jun 2015

Did you know that a telecommunications carrier could install a low-impact facility on most properties without the owner or occupier’s consent? The Telecommunications Act gives telco carriers power to access land to install low-impact facilities, such as antennas, radio communications equipment, cabling and equipment shelters. Carriers must however, follow a specified process...   

Listening to Deaf consumers

17 Jun 2015

Over the past nine months, the TIO embarked on visits to all state deaf societies to listen to their issues and provide information about our service. This initiative was at the suggestion of the TIO’s Critical Friends Group. 

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TIO Talks archive

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Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614