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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

TIO launches guidelines to help owners and carriers understand their land access rights

17 Jun 2015

Did you know that a telecommunications carrier could install a low-impact facility on most properties without the owner or occupier’s consent? The Telecommunications Act gives telco carriers power to access land to install low-impact facilities, such as antennas, radio communications equipment, cabling and equipment shelters. Carriers must however, follow a specified process...   

Listening to Deaf consumers

17 Jun 2015

Over the past nine months, the TIO embarked on visits to all state deaf societies to listen to their issues and provide information about our service. This initiative was at the suggestion of the TIO’s Critical Friends Group. 

Protections against unfair contract terms for small businesses

17 Jun 2015

Currently, Australian Consumer Law protects consumers against unfair contract terms in standard form contracts. The government has committed to extend these protections to include Australian small businesses.

Spreading the word - TIO hosts Indonesian delegation

17 Jun 2015

Each year, the TIO attends dozens of community events across Australia to raise awareness about our work. We share information about how we help resolve complaints between consumers, small businesses and their telco providers.

TIO launches toolkit to assist Indigenous consumers

19 May 2015

A kit with resources aimed at community workers in remote Indigenous communities was launched by the Telecommunications Industry Ombudsman in Canberra yesterday.

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Faulty landlines

Case Study - Richard

The owner of a telemarketing business contacted us to make a compensation claim for lost profit.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614