Skip to Navigation Skip to Content Read about Accessibility on the Telecommunications Ombudsman website

News

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.


Latest news

Western Union scam warning

16 Feb 2016

The TIO has been contacted by a number of consumers who have reported receiving phone calls from someone claiming to be their provider, or the TIO, and then demanding payment of money.

Case study: Variable NBN internet speeds

16 Feb 2016

The TIO received a call from Nhat, a sole trader who had started to experience slow speeds on his NBN service. 

Complaint statistics July-September 2015

14 Dec 2015

New complaints to the TIO in July-September 2015 were at their lowest levels since July-September 2006. While July-September is typically the TIO’s quietest period, the seasonal decrease was accompanied by further reductions in complaints from mobile users. 

TIO highlights NBN migration issues for consumers

14 Dec 2015

In August 2015, the TIO commented on the government’s draft Migration Assurance Policy Statement and Framework, aimed at setting the rules for migrating consumers to the National Broadband Network (NBN).

Cancelling a contract during a cooling-off period

14 Dec 2015

In the 2014-15 financial year, 23.8 per cent of the new complaints we received involved a contract issue. 

Previous 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 Next


TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

No results were found

Billing complaint

Billing complaint

A consumer noticed her name was not correctly spelt on her bill and she went into the providers store to fix it. Whilst in store, the provider convinced the consumer to sign up for a new NBN package which she did not fully understand.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614