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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

Case study – landline fault in a remote area

23 Oct 2015

Wally, who lives in a remote town in Western Australia, contacted us about a problem with his landline.

Video on demand services

23 Oct 2015

The rise of video on demand or steaming services such as Netflix, Stan and Presto reflects the change in how consumers watch movies and television shows. 

Outreach update

23 Oct 2015

The TIO, along with other alternative dispute resolution schemes, was out spreading the word about our service in regional New South Wales in September.

Breach of privacy case study

17 Jul 2015

Charlotte reported a fault on her mother’s landline to her service provider, giving her own mobile as a contact number. She then received two calls from different customers, who said they had got an SMS from their provider asking them to call her mobile number, about their own landline faults. 

Video conferencing in Auslan

17 Jul 2015

In early June, about a dozen users of Auslan, the sign language of the Australian Deaf community, attended an awareness-raising session about the TIO in Toowoomba, Queensland by video conference.

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

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Landline connection

Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614