Skip to Navigation Skip to Content Read about Accessibility on the Telecommunications Ombudsman website

News

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.


Latest news

Financial hardship guidelines reviewed

29 Apr 2016

The TIO enabled a conversation between telco providers and consumer advocates to review best practice guidelines for complaints made by consumers in financial hardship.

Case study: financial hardship and disconnection

29 Apr 2016

John called his provider to request a payment extension because he experiencing financial hardship. His mother was in hospital and he worked a casual job that did not guarantee a steady income.

TIO boosts access to justice

29 Apr 2016

The TIO helps boost consumer confidence because people know that they can rely on our service if a problem arises with their provider, we told a Victorian government inquiry into access to justice.

Complaint statistics October-December 2015

17 Feb 2016

New complaints to the TIO in October-December 2015 were at their lowest level since July-September 2006.

How we deal with metadata complaints

16 Feb 2016

The TIO has started to receive a small number of complaints from consumers about difficulties accessing their metadata from their telco providers.

Previous 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 Next


TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

No results were found

Mobile Coverage

Mobile coverage

The Telecommunications Industry Ombudsman Systemic Investigations team was alerted to a potential issue regarding consumers mobile coverage, by customers of a specific provider.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614