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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

Cancelling a contract during a cooling-off period

14 Dec 2015

In the 2014-15 financial year, 23.8 per cent of the new complaints we received involved a contract issue. 

Critical Friends Group advises TIO on disability issues

14 Dec 2015

In October 2015, the TIO held its annual meeting with its Critical Friends Group. The Critical Friends Group, an initiative of TIO’s current Disability Action Plan, was formed to provide advice to the TIO about increasing accessibility to, and raising awareness of the TIO’s service, and to highlight telecommunications issues that impact people with disabilities.

TIO office to close for end of year

14 Dec 2015

The TIO will be closed from midday on Thursday, 24 December 2015 and will reopen at 9am on Monday, 4 January 2016.

TIO launches online education modules for providers

14 Dec 2015

Best practice complaint handling and the role of the TIO are some of the topics that are covered in a series of interactive resources that the TIO will launch on 16 December 2015. 

Communications issues in regional Australia

23 Oct 2015

Performance standards for landline connections and repairs should be retained for consumers in regional and remote Australia, the TIO has recommended to the 2015 Regional Telecommunications Review. 

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Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614