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For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.


Latest news

Complaint statistics October-December 2015

17 Feb 2016

New complaints to the TIO in October-December 2015 were at their lowest level since July-September 2006.

How we deal with metadata complaints

16 Feb 2016

The TIO has started to receive a small number of complaints from consumers about difficulties accessing their metadata from their telco providers.

Western Union scam warning

16 Feb 2016

The TIO has been contacted by a number of consumers who have reported receiving phone calls from someone claiming to be their provider, or the TIO, and then demanding payment of money.

Case study: Variable NBN internet speeds

16 Feb 2016

The TIO received a call from Nhat, a sole trader who had started to experience slow speeds on his NBN service. 

Complaint statistics July-September 2015

14 Dec 2015

New complaints to the TIO in July-September 2015 were at their lowest levels since July-September 2006. While July-September is typically the TIO’s quietest period, the seasonal decrease was accompanied by further reductions in complaints from mobile users. 

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

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Disputed credit default listing

case study - credit listing

Rachel applied for a personal loan but her application was rejected because she had a default listing.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614