29 Apr 2016I am delighted to be in Australia and excited to begin this role as Telecommunications Industry Ombudsman after 14 years as New Zealand’s Electricity and Gas Complaints Commissioner.
29 Apr 2016
Consumers made 31,297 new complaints to the TIO in the January-March 2016 quarter. This was a 32.8 per cent increase in complaints from the previous quarter, but a 5.6 per cent decrease from the same time last year.
29 Apr 2016TIO complaints in 2014-15 reduced while the number of telco services in operation (SIO) in Australia increased.
29 Apr 2016The TIO regularly attends community events as a cost-effective way to ensure the TIO is accessible and known.
29 Apr 2016The TIO enabled a conversation between telco providers and consumer advocates to review best practice guidelines for complaints made by consumers in financial hardship.
TIO Talks archive
You can download previous editions of TIO Talks in PDF format below.
No results were found
A consumer noticed her name was not correctly spelt on her bill and she went into the providers store to fix it. Whilst in store, the provider convinced the consumer to sign up for a new NBN package which she did not fully understand.