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For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.


Latest news

A message from the new Ombudsman

29 Apr 2016

I am delighted to be in Australia and excited to begin this role as Telecommunications Industry Ombudsman after 14 years as New Zealand’s Electricity and Gas Complaints Commissioner. 

Complaint statistics January-March 2016

29 Apr 2016

Consumers made 31,297 new complaints to the TIO in the January-March 2016 quarter. This was a 32.8 per cent increase in complaints from the previous quarter, but a 5.6 per cent decrease from the same time last year.

Whole-of-industry complaints drop in 2014-15

29 Apr 2016

TIO complaints in 2014-15 reduced while the number of telco services in operation (SIO) in Australia increased.

TIO at Yabun, Mardi Gras and Having a Say

29 Apr 2016

The TIO regularly attends community events as a cost-effective way to ensure the TIO is accessible and known.

Financial hardship guidelines reviewed

29 Apr 2016

The TIO enabled a conversation between telco providers and consumer advocates to review best practice guidelines for complaints made by consumers in financial hardship.

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

No results were found

Billing complaint

Billing complaint

A consumer noticed her name was not correctly spelt on her bill and she went into the providers store to fix it. Whilst in store, the provider convinced the consumer to sign up for a new NBN package which she did not fully understand.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614