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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

Case study: Variable NBN internet speeds

16 Feb 2016

The TIO received a call from Nhat, a sole trader who had started to experience slow speeds on his NBN service. 

Complaint statistics July-September 2015

14 Dec 2015

New complaints to the TIO in July-September 2015 were at their lowest levels since July-September 2006. While July-September is typically the TIO’s quietest period, the seasonal decrease was accompanied by further reductions in complaints from mobile users. 

TIO highlights NBN migration issues for consumers

14 Dec 2015

In August 2015, the TIO commented on the government’s draft Migration Assurance Policy Statement and Framework, aimed at setting the rules for migrating consumers to the National Broadband Network (NBN).

Cancelling a contract during a cooling-off period

14 Dec 2015

In the 2014-15 financial year, 23.8 per cent of the new complaints we received involved a contract issue. 

Critical Friends Group advises TIO on disability issues

14 Dec 2015

In October 2015, the TIO held its annual meeting with its Critical Friends Group. The Critical Friends Group, an initiative of TIO’s current Disability Action Plan, was formed to provide advice to the TIO about increasing accessibility to, and raising awareness of the TIO’s service, and to highlight telecommunications issues that impact people with disabilities.

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TIO Talks archive

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Excess data usage

Brenda - Case Study

The owner of a small pharmacy contacted us after getting billed more than $8,000 for going over her internet usage limit.

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