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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

Case study: financial hardship and disconnection

29 Apr 2016

John called his provider to request a payment extension because he experiencing financial hardship. His mother was in hospital and he worked a casual job that did not guarantee a steady income.

TIO boosts access to justice

29 Apr 2016

The TIO helps boost consumer confidence because people know that they can rely on our service if a problem arises with their provider, we told a Victorian government inquiry into access to justice.

Complaint statistics October-December 2015

17 Feb 2016

New complaints to the TIO in October-December 2015 were at their lowest level since July-September 2006.

How we deal with metadata complaints

16 Feb 2016

The TIO has started to receive a small number of complaints from consumers about difficulties accessing their metadata from their telco providers.

Western Union scam warning

16 Feb 2016

The TIO has been contacted by a number of consumers who have reported receiving phone calls from someone claiming to be their provider, or the TIO, and then demanding payment of money.

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Phone and Internet Bundle

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A man contacted us because he was not provided with the service agreed to in his contract for a bundled landline and internet service.

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