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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

TIO at Yabun, Mardi Gras and Having a Say

29 Apr 2016

The TIO regularly attends community events as a cost-effective way to ensure the TIO is accessible and known.

Financial hardship guidelines reviewed

29 Apr 2016

The TIO enabled a conversation between telco providers and consumer advocates to review best practice guidelines for complaints made by consumers in financial hardship.

Case study: financial hardship and disconnection

29 Apr 2016

John called his provider to request a payment extension because he experiencing financial hardship. His mother was in hospital and he worked a casual job that did not guarantee a steady income.

TIO boosts access to justice

29 Apr 2016

The TIO helps boost consumer confidence because people know that they can rely on our service if a problem arises with their provider, we told a Victorian government inquiry into access to justice.

Complaint statistics October-December 2015

17 Feb 2016

New complaints to the TIO in October-December 2015 were at their lowest level since July-September 2006.

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

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Faulty internet

Case Study - Complainant 1

A woman contacted us about speed and drop-out issues with her wireless internet connection.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614