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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

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Latest news

International roaming: know your rights

13 Sep 2011

Many people want to stay in touch with friends and family when they travel overseas, but are unsure whether their mobile will work and if it does, if they will receive extra charges for using it.

What affects the speed of an internet connection?

13 Sep 2011

As more people are becoming connected to the internet and the types of internet services continue to increase, the TIO has received numerous complaints about the speed at which people can connect to the internet.

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Faulty landlines

Case Study - Richard

The owner of a telemarketing business contacted us to make a compensation claim for lost profit.

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