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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

Telecommunications debt rising

13 Sep 2011

Credit Management issues are becoming more prevalent in the complaints heard by the TIO, due poor consumer information as well as social disadvantage.

Direct debits

13 Sep 2011

Not receiving a bill that you know will be the same month to month can be convenient, even environmentally friendly, but as complaints to the TIO demonstrate, agreeing to pay your account by direct debit can have its pitfalls.

International roaming: know your rights

13 Sep 2011

Many people want to stay in touch with friends and family when they travel overseas, but are unsure whether their mobile will work and if it does, if they will receive extra charges for using it.

What affects the speed of an internet connection?

13 Sep 2011

As more people are becoming connected to the internet and the types of internet services continue to increase, the TIO has received numerous complaints about the speed at which people can connect to the internet.

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TIO Talks archive

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Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614