29 Feb 2012Distance, a lack of awareness of rights and limited information on new technologies are among the challenges that regional and remote residents face as telecommunications consumers, TIO research shows.
29 Feb 2012Service providers are responsible for the practices of their in-house debt collection staff or third party collectors such as debt buyers.
15 Dec 2011The TIO is monitoring a continuing practice by some telemarketers that mislead consumers into transferring their service under the guise of representing another telco.
15 Dec 2011Complaint numbers stabilised in July – September 2011, due to continuing decreases in complaints about landline and internet services.
15 Dec 2011A smart phone can be a significant credit risk. Since the introduction of smart phones, it is not uncommon for consumers to complain to the TIO about incurring bills amounting to thousands of dollars in very short times, a phenomenon labeled “bill shock”.
TIO Talks archive
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