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For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.


Latest news

Small businesses increase use of TIO

29 Feb 2012

Businesses, like residential consumers, have a need for a free and independent dispute resolution service and are turning to the TIO in substantial numbers to seek assistance in resolving complaints.

Complaints continue to reduce from record levels

29 Feb 2012

The last quarter of 2011 recorded the lowest level of new TIO complaints for the year. During October – December, we recorded 48,100 new complaints. This was a six per cent decrease compared to the previous three months and 19 per cent lower than the first quarter of 2011. However, complaint levels are still higher than the same period in 2010 when we reported 45,263 new complaints.

Telecommunications in regional and remote Australia

29 Feb 2012

Distance, a lack of awareness of rights and limited information on new technologies are among the challenges that regional and remote residents face as telecommunications consumers, TIO research shows.

Debt collection practices in the telecommunications industry

29 Feb 2012

Service providers are responsible for the practices of their in-house debt collection staff or third party collectors such as debt buyers.

Ombudsman monitors telemarketing complaints

15 Dec 2011

The TIO is monitoring a continuing practice by some telemarketers that mislead consumers into transferring their service under the guise of representing another telco.

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

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Mobile Coverage

Mobile coverage

The Telecommunications Industry Ombudsman Systemic Investigations team was alerted to a potential issue regarding consumers mobile coverage, by customers of a specific provider.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614