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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

Complaint statistics July-September 2011

15 Dec 2011

Complaint numbers stabilised in July – September 2011, due to continuing decreases in complaints about landline and internet services.

Finding solutions for consumers in financial hardship

15 Dec 2011

A smart phone can be a significant credit risk. Since the introduction of smart phones, it is not uncommon for consumers to complain to the TIO about incurring bills amounting to thousands of dollars in very short times, a phenomenon labeled “bill shock”.

Seasonal tips

15 Dec 2011

The end-of-year holidays are a time of giving, rest and enjoyment, which can have a significant impact on family expenses. While you plan that well-deserved break overseas or stuff the kids’ Christmas stockings with gadgets, take a moment to consider the following tips from us to help you start 2012 on the right foot.

Telecommunications debt rising

13 Sep 2011

Credit Management issues are becoming more prevalent in the complaints heard by the TIO, due poor consumer information as well as social disadvantage.

Direct debits

13 Sep 2011

Not receiving a bill that you know will be the same month to month can be convenient, even environmentally friendly, but as complaints to the TIO demonstrate, agreeing to pay your account by direct debit can have its pitfalls.

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

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Faulty internet

Case Study - Complainant 1

A woman contacted us about speed and drop-out issues with her wireless internet connection.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614